Elite AgentFEATURE INTERVIEWS

Forget the pep talks, this is what real mentoring looks like

Mentoring isnโ€™t a buzzword in Elsie Corbyโ€™s office, itโ€™s a daily discipline. Targets are tracked, standards are clear, and excuses donโ€™t last long. โ€œTheyโ€™ve got to have measurable goals, and they have to be held accountable,โ€ she says. โ€œThatโ€™s how they learn what success really looks like.โ€

When Elsie Corby and her husband arrived in Australia more than forty years ago from Rhodesia, (modern day Zimbabwe), they had just $6,000 and two young daughters. It was a new country, a new life, and an entirely new beginning.

โ€œIt was quite a challenge,โ€ she recalls. โ€œEverything was so different, even simple things, like walking into a supermarket and seeing 40 types of cereal when we only had two back home. Iโ€™d walk out in tears because I didnโ€™t know what to choose.โ€

That sense of determination, to learn, adapt and work hard, has defined Elsieโ€™s career ever since.

Today, she leads Ray White Corby & Co, a family-run, Chairmanโ€™s Elite business in Western Australia, spanning three generations and a thriving sales and property management division.

She is also keen to mentor new agents on the fundamentals that shaped her own success – this includes building strong habits, setting measurable goals, and maintaining the discipline to follow through.

She says mentoring isnโ€™t about shortcuts or quick wins; itโ€™s about teaching agents how to work consistently, serve their clients well, and create lasting careers grounded in trust and accountability.

A career born from curiosity

Elsieโ€™s path into real estate wasnโ€™t planned. She had always been interested in self-development, reading books such as Think and Grow Rich and The 7 Habits of Highly Effective People.

When selling her own home years ago, the agency owner noticed her bookshelf and told her, โ€œYou should be in real estate.โ€

โ€œHe told me to do the course and said thereโ€™d be a job waiting,โ€ she says.

โ€œI did it, and I loved it from day one.โ€

Her early days were defined by sheer effort. Without the technology or databases that todayโ€™s agents rely on, she built her reputation the old-fashioned way, by hitting the pavement.

โ€œFor eight hours a day, Iโ€™d walk the streets doing letterbox drops,โ€ she says.

โ€œPeople would see me up and down their neighbourhoods, and over time, they began to know me. If I saw someone in the garden, Iโ€™d stop and chat. I didnโ€™t have formal training, but I prospected from day one.โ€

While the methods have evolved, Elsie says the fundamentals havenโ€™t changed. She continues to teach new agents the importance of consistency and visibility.

โ€œDoor knocking is still very important,โ€ she says. โ€œPeople need to see your face again and again. Donโ€™t just do a street once and move on, go back every few months. Eventually, theyโ€™ll invite you in because they recognise you.โ€

For Elsie, technology is a great tool, but quite simply it can never be a replacement for human connection.

โ€œWeโ€™ve got all these digital systems now, but I always say: the more belly-to-belly, face-to-face time you have with people, the faster youโ€™ll grow. Itโ€™s about trust.โ€

She encourages her team to aim for 500 pieces of personal data: names, addresses, phone numbers and emails, as quickly as possible.

โ€œThe quicker you build your database, the quicker you build your business,โ€ she adds.

Without a mentor early on, Elsie learned by observing.

โ€œIโ€™d watch the top reps in the office and mimic them,โ€ she says.

โ€œThey were always doing more home opens, making more calls, being more active. I figured if I did what they did, Iโ€™d get their results – and I did.โ€

Later, she credits training from Myf Porter at Ray White for sharpening her skills. โ€œHer training was fantastic,โ€ she says.

โ€œBut even before that, I believed that success leaves clues. You just have to pay attention.โ€

A family affair

Real estate has truly become a family business for Elsie. Her daughter began as her PA before becoming an agent in her own right, and now her grandson has followed the same path.

โ€œWeโ€™ve got three generations in the business,โ€ she says with pride. โ€œItโ€™s amazing to see.โ€

Leadership, for Elsie, means leading by example.

โ€œEveryone in the bussines, family or not, watches how you behave. You have to have high standards and treat everyone with respect.โ€

Sheโ€™s also a big believer in goal-setting – not the vague kind that gathers dust in a desk drawer, but specific, measurable targets that keep people accountable.

โ€œIโ€™ve got a vision board in my office,โ€ Elsie says. โ€œOn it are all the things I want to achieve – personal, spiritual, financial. And over time, Iโ€™ve ticked most of them off.โ€

For her, that board isnโ€™t just decoration; itโ€™s a tool for mentoring.

Every agent who walks into her office sees what discipline looks like in action.

โ€œWhen they see that Iโ€™ve set clear goals and followed through, it shows them whatโ€™s possible,โ€ she explains.

โ€œItโ€™s not about telling them what to do, itโ€™s about showing them that you can actually achieve the things you write down and stay on track.โ€

Mentoring the modern agent

Elsieโ€™s approach to mentoring is equal parts structure and accountability – even with family.

โ€œYouโ€™ve got to hold people accountable,โ€ she says.

โ€œGoals have to be measurable. And customer service has to be second to none.โ€

She finds todayโ€™s generation is better at maintaining work-life balance than previous ones – but there is still plenty to learn.

โ€œThey value their personal time, which is a good thing,โ€ she says.

โ€œBut I remind them that real estate is still a results-driven business. You have to knuckle down in the first few years to build credibility.โ€

Her golden rules? Answer your phone. Respond quickly. Be kind – always.

โ€œWhether itโ€™s a client, a shop assistant or someone at the checkout, treat everyone well,โ€ she says.

โ€œYou never know who might need an agent one day.โ€

Building relationships that last

Her final piece of advice for new agents is simple: keep in touch.

โ€œWhen I started, I had an index card system,โ€ she says.

โ€œWeโ€™d note when someone bought a house so we could call on their anniversary or birthday. These days itโ€™s easier with technology, but the principle is the same. Stay in contact, genuinely.โ€

Even in the digital age, Elsie insists thereโ€™s no substitute for personal contact.

โ€œIf you can meet in person, do it. Donโ€™t just send a DocuSign; let people see you, talk to you, remember you.โ€

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Catherine Nikas-Boulos

Catherine Nikas-Boulos is the Digital Editor at Elite Agent and has spent the last 20 years covering (and coveting) real estate around the country.