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Casey Estate Agents are preventing property manager burnout in 2023

Melbourne-based property management agency, Casey Estate Agents, are giving their team access to technology that will streamline their workload and help manage burnout, particularly over the school holidays. 

Casey have partnered with Little Hinges to offer tenants access to digital inspections that can be viewed anytime, anywhere, allowing applications to be accepted without a physical inspection.  

The Casey team are producing best-in-class marketing assets while streamlining the their team’s workload and offering a better experience for renters and investors.  

Komal Bornino, Rental Department Manager at Casey Estate Agents, said, “We’re using digital inspections as a tool to allow potential tenants to walk through a property and complete an application completely online”.  

“Particularly in the current market, where rental properties are snapped up very quickly, we’ve been able to work with Little Hinges to turn around a scan of a property in 24 hours, giving all applicants the opportunity to inspect and put in their application even if they can’t make a physical inspection time. 

“Our team can then feel confident that tenants are seeing the property in millimetre accurate detail, making it easy to accept digital applications. 

“This will be particularly important over the school holiday period, especially after the last few years that have really taken their toll on property managers.  

“Offering virtual inspections will mean that our property managers won’t have to manage as many physical inspections over the break when people are away and could even use the tours to allow trades to quote more accurately if anything does go wrong.  

“We’ll still be able to offer excellent service to our landlords, while giving our property managers the space to rest and recover.” 

The Casey team aren’t only using virtual tours for local tenants.

Ms Bornino recently worked with a renter who was living overseas who used the digital inspection as the basis for his application.  

“He was completely happy to accept the property because of the quality of the virtual tour,” she said. 

“It’s also a great way for us to showcase our unique approach to property management. Investors and landlords are always surprised that we offer virtual tours, which is a real opportunity for us.” 

Little Hinges is partnering with property managers to provide a sales-quality, 3-in-1 property management marketing pack.  

For just $199, the Little Hinges 3-in-1 PM pack includes: 

  • 10 x HD images 
  • custom, branded floorplan 
  • 3D, millimetre-accurate virtual tour. 

With a study by REA showing 60 per cent of people are more likely to email about properties that feature virtual tours, agencies like Casey Estate Agents are showcasing their marketing innovation, growing their rent roll and saving time and resources. 

See an example tour here. 

To get an example of Little Hinges 3-in-1 PM Pack sent to you, head to the website. 

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