ELEVATEGUEST INTERVIEWSTHE ELEVATE PODCAST

Master strata faster: Simone Firns

“Simone provides all the benefits of an onsite concierge service at a fraction of the cost. She solves many of the challenges of medium and high-density living”

Samantha McLean Samantha McLeanNovember 10, 2020
1 minute read

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Simone Firns is proficient in four languages, a whizz at debt-collection and now a valued Owners Corporation Manager with Melbourne firm Network Pacific Real Estate.

She’s also the 2018 AREAs winner for Excellence in Customer Service and part of the Network Pacific AREA winning team in 2019 for Game Changer Of The Year. 

Through the challenges of 2020 and extended lockdown in Melbourne, Simone has continued her focus on clear and effective communication with her customers. It’s been the key to building her portfolio and excelling in her career.

In this episode of the Elevate Podcast, we talk about embracing technology and how “Sally” has put Network Pacific and Simone ahead of the customer service curve.

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Samantha and Simone also discuss:

  • Winning AREAs two years in a row and perfecting your pitch
  • Maintaining customer relationships with innovative tech
  • Why hard work, dedication and being open to learning are the keys to unlocking a satisfying career
  • The game-changing management of Airbnb property via an app
  • Life in lockdown and managing an Owners Corporation portfolio from your kitchen bench
  • The importance of ongoing, consistent communication
  • The brains behind Sally – developing the app that will revolutionise property management in real-estate

Submissions for AREAs 2020 open on October 7

Resources

Connect with Simone

Website
LinkedIn
Facebook
Instagram
Twitter

Samantha McLean Samantha McLeanNovember 10, 2020
1 minute read
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Samantha McLean

Samantha McLean

Samantha McLean is the Co-founder and Managing Editor of Elite Agent, Australia's trusted platform for real estate news, insights, and community connection. With over 20 years in sales and marketing across respected global companies, Samantha brings practical expertise and thoughtful leadership to the industry. Since founding Elite Agent, Samantha has grown the brand from a magazine into a dynamic media hub that includes the Elevate podcast, daily newsletters, and engaging industry events. Her approachable style and genuine curiosity have earned Elite Agent recognition, including multiple Mumbrella awards for excellence. Samantha is passionate about exploring how technology, especially artificial intelligence, can improve productivity and client relationships without losing the essential human touch. She regularly discusses these topics with industry experts on the Elevate podcast. She holds a Bachelor of Business from the University of Technology Sydney. Connect with Samantha at Elite Agent or aipoweredagents.com or visit her personal website samanthamclean.com.