Zali Stevens never thought she’d grow up to be a property manager. But after starting in the real estate industry at 17, the Key2 Property senior PM loves nothing more than exceeding clients’ expectations and acting as a role model for her new personal assistant.
How many years have you been in the industry?
I have been in the industry for four years now. I started when I was just 17. I was originally hired as Tameka Smith’s personal assistant, and this gave me a good understanding of real estate. It made me realise that I wanted to be more than a PA.
What’s a special place in your local area?
Launceston is a special place. It’s full of old and new properties, it has a rich history and is surrounded by some of the most stunning landscape in the world.
Corra Linn is one of my favourite spots for a swim in summer; it showcases its magnificent towering cliffs and rock falls.
Did you choose property management or did property management choose you?
Property management definitely chose me. I started as a PA and grew into the role I am in today.
Never, in a million years, would I have thought this is the career path I would take. But after working with such a supportive and successful team, I was hooked and, now I desire to exceed clients’ expectations and continue to learn and develop.
Most memorable rental property?
My most memorable rental properties are the properties that I have listed myself and completed all the groundwork on. It proves to me that hard work does pay off, and if you go the extra mile, it will work out. I love the relationships that I have built with these clients. It’s extremely rewarding.
What key areas will you focus on in 2021?
Maintaining good relationships with my clients, which I will do by enhancing our customer experience within the business.
I also want to grow my profile as a property manager in Launceston and highlight this through social media platforms.
To be able to achieve this, I will be working on personalising my individual approach, and ensuring my visual approach on my social media platforms is delivering a consistent message.
Where would you like to be this time next year?
The next best property manager in Australia. A business partner within the property management department and a fantastic mentor to my new PA.
If you could change one thing in the industry, what would it be?
Creating an interconnected industry where agents build each other up and share experiences to learn from.
What’s the best piece of advice you’ve been given?
To be the best you can be. You are not in competition with anyone but yourself.