PM/One 2025

How Jas Stephens Rewired PM Roles to Build Trust and Beat Burnout

Property managers who rotate roles within their teams may be better at handling client complaints than those stuck in silos. That’s the belief of Sally Monro, Rental Operations Manager at Jas Stephens, who shared her agency’s evolving pod-based structure during her PM/ONE keynote. The agency manages a portfolio of about 2,600 properties (including 130 commercial sites) in Melbourne’s inner west,…

Read More »

From Zero to 12,000: The Agency’s Blueprint for Scaling Property Management

When The Agency launched its property management arm in 2016, the ambition was national scale. Today, it manages more than 12,000 properties across four states — and is eyeing 20,000. At the PM One Conference, Real+ founder Fiona Blayney sat down with The Agency’s National Director of Property Management, Maria Carlino, to unpack the growth, the culture behind it, and…

Read More »

Conversation beats confrontation: Chris Hanley’s call to property managers

Property managers spending entire days writing emails are missing 70 per cent of their message – and losing deals because of it. That was the warning from respected real estate leader Chris Hanley at PM/ONE 2025, where he urged property managers to stop hiding behind screens and return to what he says is their most powerful tool: conversation. “I was…

Read More »

Lisa Hyland: Why Talking Beats Tech in Property Management

Fifteen phone calls a day could transform your property management business, and Ray White Canberra has the numbers to prove it. That’s the deceptively simple formula Lisa Hyland shared at PM/ONE 2025. The CEO of Property Management oversees 3,500 properties and credits daily client contact as the engine behind winning Ray White’s International Property Management Business of the Year. “Fifteen…

Read More »

The Future of Property Management: Scale, Specialise, Succeed

Australia’s property management sector is poised to add five million new households over the next 40 years, creating unprecedented growth opportunities for agencies that prepare now. That was the message from REAL+ CEO Fiona Blayney at PM/ONE Sydney, where she addressed 500 property management professionals. Rather than fearing AI and automation, Fiona urged the industry to see the future as…

Read More »