PM/One 2025
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The future of property management has a new mantra: impact is non-negotiable
When Annabelle Chauncy took the stage at PM/One, she didn’t talk about profits or property, she talked about purpose. At just 23, she co-founded a charity from scratch that now educates thousands of children in Uganda. Her story isn’t just inspiring, it’s a masterclass in grit, leadership, and building something that matters. For property managers, her journey offers powerful lessons…
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AI in real estate: a co-pilot, not a replacement
Artificial intelligence is already changing how the real estate industry works — the question now, says Samantha McLean, is whether professionals will adapt. Speaking at the PM/One conference, she argued that AI isn’t here to replace people, but to help them focus on what matters most.
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What happens when you put people first? Tegan Ashman’s approach to leading property management at scale
For Tegan Ashman, mistakes aren’t something to fear, they’re how you learn. And if no one’s making any, she says, “you’re probably not trying hard enough.” In her six years leading the property management team at Real Estate Hunter Valley, Central Coast & Newcastle, Tegan has grown the business to more than 2,200 managements, expanded to seven offices, overseen four…
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Why PM’s need to think like pirates (and leaders need to be the lighthouse)
At PM/One, REAL+ coach Samantha Macri urged the industry to face disruption, conflict and change head-on, with strategy, empathy and a sense of humour.
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‘It’s not rocket science’: How Tamara Weight’s PM team grew to 3,000 properties and zero turnover
Tamara Weight doesn’t do things halfway. From her Harcourts Kingsberry office in Townsville, she leads one of the largest and most efficient property management teams in the Harcourts network, managing nearly 3,000 residential properties with a 34-person team, all under one roof.
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Stop waiting: Casey Beros on health, clarity and what PM professionals really need
In an industry where burnout is often worn as a badge of honour and self-care is something scheduled between back-to-back appointments, Casey Beros delivered a keynote that cut through the noise. Speaking to a room full of property managers at PM/One, the health educator and author didn’t offer hacks, shortcuts or wellness trends - instead, she offered clarity.
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The 90-Day Comeback: How a BDM turns “no” into new managements
Hudson McHugh associate director and head of business development Rocco Colosi told PM/ONE delegates that lost property management leads aren’t dead – they’re simply waiting for a call in three months. That’s the counterintuitive play Colosi shared on stage at PM/ONE 2025 in Sydney. Working across the ultra-competitive Inner West, he said he has built a repeatable process for turning…
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The Property Manager Who Fires Bad Clients and Helps Tenants Buy Homes
At the PM/ONE Conference, Real+ CEO Fiona Blayney sat down with Hayley Stevenson of Housemart Queenstown for a conversation about innovation, regulation, and what it means to build a property management business that’s truly ahead of the curve. Fiona Blayney: Hayley, you’re joining us from New Zealand – three hours ahead of us here in Sydney. Let’s start with what’s…
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How Jas Stephens Rewired PM Roles to Build Trust and Beat Burnout
Property managers who rotate roles within their teams may be better at handling client complaints than those stuck in silos. That’s the belief of Sally Monro, Rental Operations Manager at Jas Stephens, who shared her agency’s evolving pod-based structure during her PM/ONE keynote. The agency manages a portfolio of about 2,600 properties (including 130 commercial sites) in Melbourne’s inner west,…
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From Zero to 12,000: The Agency’s Blueprint for Scaling Property Management
When The Agency launched its property management arm in 2016, the ambition was national scale. Today, it manages more than 12,000 properties across four states — and is eyeing 20,000. At the PM One Conference, Real+ founder Fiona Blayney sat down with The Agency’s National Director of Property Management, Maria Carlino, to unpack the growth, the culture behind it, and…
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Conversation beats confrontation: Chris Hanley’s call to property managers
Property managers spending entire days writing emails are missing 70 per cent of their message – and losing deals because of it. That was the warning from respected real estate leader Chris Hanley at PM/ONE 2025, where he urged property managers to stop hiding behind screens and return to what he says is their most powerful tool: conversation. “I was…
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Lisa Hyland: Why Talking Beats Tech in Property Management
Fifteen phone calls a day could transform your property management business, and Ray White Canberra has the numbers to prove it. That’s the deceptively simple formula Lisa Hyland shared at PM/ONE 2025. The CEO of Property Management oversees 3,500 properties and credits daily client contact as the engine behind winning Ray White’s International Property Management Business of the Year. “Fifteen…
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The Future of Property Management: Scale, Specialise, Succeed
Australia’s property management sector is poised to add five million new households over the next 40 years, creating unprecedented growth opportunities for agencies that prepare now. That was the message from REAL+ CEO Fiona Blayney at PM/ONE Sydney, where she addressed 500 property management professionals. Rather than fearing AI and automation, Fiona urged the industry to see the future as…
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