In 18 months Movinghub.com.au has created 600 Utility Connection brands across Australia and New Zealand. Having your own utilities company, they say, is fast becoming a popular way to help your customers move home and/or switch providers.
Movinghub is setting a leading standard using technology used by brands in Australia such as Ray White Home Now, Origin Energy, Guardian Real Estate and Chapman Real Estate, in New Zealand brands such as Genesis Energy, YellowPages, RealEstate.co.nz, Harcourts, LJ Hooker, Ray White, First National and TradeMe.
Why do it?
It’s a way to offer a unique experience to your customers under your brand, while owning your customer, controlling the services you offer, the commissions you earn and managing payments to staff all in an easy to use system.
“It was easy getting a new tenant to go with ‘Guardian Connect’. My tenant is a single mother with 4 young children. Movinghub’s Movologists were fantastic, she couldn’t thank me enough”. – Doreen, QLD
What are the benefits?
Movinghub focuses on helping your customers actually move; which is more than simply connecting electricity, gas and broadband. And they continually improve the experience by tracking NPS (Net Promoter Score) across all areas of the process, ensuring they deliver an amazing customer service on your behalf.
How do you do it?
Movinghub has two options, both result in you owning your customer’s journey. You can either help your customers select the best deals, or outsource that Movinghub’s team of Movologists™. Both options are free, but you share more of the commissions earned from connecting your customers to providers with Movinghub. There are up to 18 other services that can be used by customers when they move home, for example, send a plumber out or have their lawn mowed!
Movinghub allows you to sign-up, invite your team, create forms and embed them in your website or connect your existing CRM to automate data input, you can configure what services are available, they also allow you to embed a complete consumer online move experience on your website in minutes! So you can share a link with a customer to complete the move online themselves.
Michael Dornan, Movinghub CEO, has a long history in utility connections, from 2004 he spent eight years designing and building systems for an Energy start-up and a Utilities Connection start-up, helping them become the most successful of that era, so when Dornan founded Movinghub, he had one purpose in mind; to streamline the moving process for the customer and the agent/business.
“What confused me is why as an agent you would send one of your customers to a third party if you didn’t have to. I thought it would be much better to manage that customer experience, narrow the gap so that you could provide a better and more streamlined moving experience for the customer. This solution is suitable for all types of companies with clients that move home or are looking to switch providers,” says Dornan.
“Clients can complete applications online, or be referred through to a Movinghub Movologist using our entry point technology. We can create a truly integrated process that your clients will love.”
For more information about Movinghub visit movinghub.com.au.