Help on hand: Jennifer Noye

From her first job as a supermarket checkout chick, to her roles with Ansett Australia and Emirates Airlines, Jennifer Noye has always understood the importance of customer service. It's a critical skill set that's stood her in good stead in her role as a sales executive with Caporn Young. Here, Jennifer explains what she loves about real estate, how negotiation played a huge role in a recent sale and why her morning routine is often a little hairy.

What was your first job and what did it teach you?

My first job was as a checkout chick at Coles.

It taught me customer service and responsibility with money.

Did you choose real estate or did real estate choose you?

I chose real estate way back in 2001, when I left the airlines and was looking for a change.

I had a love for property since my early 20s and I thought it would be a good match for me.

What type of business do you focus on?

My ideal client is a family/personal home, as I feel there is a lot of emotional attachment to a home rather than just a property.

What’s your most memorable sale and why?

There are so many good memories, however most recently there was a unique home along the river in Perth. 

It was memorable because the couple selling it were going their separate ways (so lots of emotions) and the young couple who bought it were very keen but ‘playing hard to get’. 

I could tell the buyers really wanted the property, but they were trying their best to buy it for a bargain. 

It was just as the market started moving and through careful guidance and plenty of negotiating I was able to get the deal together. 

Both parties moved on with their lives, which is what I love, helping people.

What’s the most important part of your day?

My mornings are the most important.

I’m not a super early riser, however I have three fur babies who are just so full of love and energy in the mornings.

It makes a wonderful start to my day getting lots of cuddles.

Where would you like to be this time next year?

Still living a life that I love selling real estate, (starting) continuing to build my podcast and being around family and friends.

If you could change one thing about the industry what would it be?

The public perception of what it actually takes to be a successful real estate agent.

TV shows often give an impression that it is all glitz and glamour, however the truth is it is bl**dy hard work!

What’s the best piece of advice you’ve been given and who gave it to you?

I have received so many great pieces of advice over the years, it’s hard to narrow it down.

My favourite work-related piece of advice is: never compare your first year to someone else’s year 10!

I’m not sure who or where I learnt that – it might have been from the Elite Agent newsletter or podcast.

My favourite piece of life advice came from my parents: a stitch in time saves nine.

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Kylie Dulhunty

Kylie Dulhunty is the Editor at Elite Agent.