Episode 77: Reducing waste in your business – John Knight

“If you can create a culture where you don’t tolerate waste there’s always these little improvements that you make within your business that gradually add up to some very big numbers.”

In a changing market, you might be thinking you need to cut costs. But that’s not necessarily the case, says Business Depot CEO, John Knight. It is better, he says to think about cutting waste and getting as productive as possible.

In this podcast we cover:

  • the actionable ways to reduce waste in your business
  • pros and cons of selling principals
  • creating a culture of accountability
  • planning for the year ahead
  • improving productivity

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Episode host: Samantha McLean
Special guest: John Knight


2:55   Why you need to focus on ‘better’ rather than more – efficiency, business model, the importance of PM, principal sales, adjacent services
6.33   Seven deadly wastes (The Toyota Model) and what you can do to avoid them
8:43   Creating a culture that does not tolerate waste in your business
10:02   Raise the bar – exercise you can do on your key metrics
11:55   The Three Russian Brothers, Morov, Lessov, Ridov – and their cousin, Tossin


15:51   Numbers is a good background for everything
18:30   Building mindful time into your day
19:30   Recruiting in real estate – the key question you should ask upfront around income, equity and control
22:00   Why John believes better EQ will lead to better business
25:00   Reinforcing what’s important in your business to create a culture of accountability
27:00   Balancing being a selling principal with the right level of EQ toward the team
30:42   Workshop idea – planning a solid foundation for the new year.

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Samantha McLean

Samantha McLean is the Co-Founder and Managing Editor of Elite Agent and Host of the Elevate Podcast.