EVERY AGENT HAS A STORY

Everyone who works in real estate can recount several pivotal moments in their careers from which they either learn or grow.

Back for its second season, our ‘Every Agent Has A Story’ series captures the tales of some of our industry’s most popular professionals – across leadership, sales and property management. 

These are never-before-told stories: Find out what these agents would do differently if they had their chance to have their time again.

Every Agent has a Story Seasons 1 and 2 are brought to you by

All Episodes from Every Agent has a Story Season 1

Every Agent Has A Story: Penelope Valentine

Our next story comes from Penelope Valentine, Co-Founder and COO of Rent360, who shares the two key lessons she learned after discovering the rent roll she was managing for a fellow property manager was being used for ‘other’ means…Before and during the management of a rent roll, check the legitimacy of the leases, rent reviews,…

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Every Agent Has A Story: Hayley Mitchell

Our next story comes from Hayley Mitchell, Director of Mitchell Property, who shares the two key lessons she learned once she decided against evicting a long-term tenant who continually dishonoured his rent.Being bound by legislation does not mean we stop being compassionate, e.g. offering additional support to tenants with health or financial issues.Be aware of…

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Every Agent Has A Story: James Bell

Our next story comes from James Bell, Director of Brad Bell Real Estate, who shares the two key lessons he learned during his transition from sales agent to owner and principal of his business.Everything that each person in the property management team does can reflect on an individual – property manager or principal – at any…

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Every Agent Has A Story: Tara Bradbury

Our next story comes from Tara Bradbury, Director of BDM Academy, who shares the two key lessons she learned after leasing a home to a tenant without conveying crucial information about the owner’s inaccessible shed.Be diligent with your client communication and procedures; an abundance of information is better than a lack of.Take responsibility for your…

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Every Agent Has A Story: Bob Walters

Our next story comes from Bob Walters, Executive Director of LPMA, who shares the two key lessons he learned after making a false assumption about the belongings of tenant during a vacate inspection.Don’t make assumptions; find out the facts before your course of action.Consider the impact of any decision before making them, as they may…

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Every Agent Has A Story: Josh Phegan

Our next story comes from Josh Phegan, real estate coach, trainer and speaker, who shares the two key lessons he learned after an untimely accident during preparation for a video shoot.Plan your time. Always be looking at your calendar. Look months to years ahead, not just days.Despite mistakes or mishaps in your day, they will…

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All Episodes from Every Agent has a Story Season 2

Every Agent Has a Story: Marcel Dybner

This story comes from Marcel Dybner, Head of Property Management at Besser and Co, who shares the key lessons he learned during one of his first listings as a BDM.Have a procedure in place in case your buyer or leasee goes AWOL or has an accident/illnessPut your health and safety first before chasing and/or closing…

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Every Agent Has a Story: Andrew McSweeny

This story comes from Andrew McSweeny, Principal at Ray White Carina, who shares the key lessons he learned during his first sale under his family’s office.Be attentive and ask the right questions to know exactly what your customer wants and needs areFollow the process in place for your transactions; be mindful you may miss something…

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Every Agent Has a Story: Karmen Costigan

This story comes from Karmen Costigan, Business Development Executive at Ray White Queensland, who shares the key lessons she learned during the start of her career in the USA.Maintain strong customer service and experience, and be helpful and attentiveHave the ability to think on your feet: consider who’s affected and what’s the best outcome for…

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Every Agent Has a Story: Andrew Coronis

This story comes from Andrew Coronis, Managing Director of Coronis who shares the key lessons he learned in his beginnings in real estate leadership.Communication is paramount when it comes to providing top customer serviceInvest in leadership training and coaching for you and your teams.Every Agent Has a Story is proudly brought to you in association with…

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Every Agent Has a Story: Dave Skow

This story comes from Dave Skow of Wagga Property Management, who shares the key lessons he learned during a property appraisal. Avoid passing judgment on your landlords/tenants without understanding the circumstances they’re in. Generosity has the power to create lasting positive change to a person’s lifestyle. Every Agent Has a Story is proudly brought to…

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Every Agent Has a Story: Laetitia Pearce

This story comes from Laetitia Pearce of Home Specialist Property Management, who shares the key lessons she learned during a vacate inspection.Be clear and lay out the terms and conditions of the property in writingHave a consistent balance between both verbal and written communication with your tenants.Every Agent Has a Story is proudly brought to…

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