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Insights
Investor Trends – Property Management Round Table: Part 1
As a finale to Transform PM 2016 our four PM Directors were joined by Charles Tarbey, Fiona Blayney, Chris Gray, Richard Bray, Julie Davis and Neil Williams for an industry round table discussion on the future of property management and how to best serve the needs of property investors. The session was facilitated by Alister Maple-Brown of Rockend. In this…
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Elite Agent
Local Hero on a Pink Tractor – Hugh Bateman
October is traditionally breast cancer awareness month and for the past two years, there has been a spotlight on Mudgee, a regional town in NSW. Last year Hugh Bateman, Director of The Property Shop in Mudgee, went the extra mile embarking on a 2,900km trip around NSW on a pink tractor and raising more than $381,000 for the McGrath Foundation.…
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Brand Editorial
Matching the Round Peg to the Round Holes
Understanding how individuals work best through developing their innate skills and talents is essential to effective business growth and development. Part of this process is a self-assessment, analysis and implementation program. During the Transform PM journey, the four teams were assessed and provided their performance assessment profiles by Julie Davis and Neil Williams from Agent Dynamics, who specialise in helping…
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Every Agent Has a Story
Every Agent Has a Story: Doug Driscoll
Our next story comes from Doug Driscoll, CEO of Starr Partners, who shares the two key lessons he learned after confronting a dangerous and unreliable tenant in the UK. Before approaching a problematic tenant, take the extra time to research into their history and get assistance if needed. Rather that rushing to fill a vacancy, think about looking carefully for…
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Elite Agent
Top 10 Coaching Tips from Sales Transform 2016
Transform was like the real estate equivalent of Masterchef this year. Individuals challenging themselves to reach new goals in record time and the opportunity to be mentored by some of the most respected industry leaders and trainers. Here are our favourite 10 Coaching Tips from Transform which were featured in EA Issue #11. “The only thing that will get in the way of…
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Elite Agent
Your Top Ten Tech Posts of 2016
Here is a list of your favourite technology articles for 2016 based on number of views/reads – in no particular order! 1. Big Data: Never Cold Call Again – Samantha McLean We live in an age of ‘consumerism’ where potential clients have more information on us than ever. But it is also true that we can access a whole…
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Elite Agent
Fixing iCloud calendar spam
Have you been getting more spammy invites to things in your icloud Apple calendar – like fake events, Ray-Ban sales and Ugg discounts? Well you’ll be kind of pleased to know you are not alone. Apple is aware of the issue and working to fix it but without a known timeframe. In the meantime here are a couple of ways…
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INDUSTRY NEWS
Real Estate Group Almost Doubles the Number of Members in 12 Months
@realty are a brand on the move, with an interesting and different business model that enables agents to operate autonomously under the @realty brand. Providing enhanced marketing services for agents wishing to have their own business, the brand has grown from 180 agents at the beginning of 2016 to 335 agents at the end of November. The Group started on…
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Elite Agent
Our Top Ten Motivational Posts of 2016
Whether you are in Sales or Property Management, sometimes the hardest thing in real estate is to stay on course. Here is a list of our favourite motivational articles for 2016. 1. How to Beat Call Reluctance – Jet Xavier “Everybody lives by selling something,” according to Robert Louis Stevenson. But, for many agents, working the phones is…
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Elite Agent
Capital city values rise as cycle clicks over 4.5 years of growth, CoreLogic November Index
The CoreLogic November Home Value Index results released last week released showed a rise in dwelling values across most capital cities, however, CoreLogic Head of Research Tim Lawless has noted that it is the ‘softest capital city result since December 2015’. Throughout November, capital city dwelling values rose by 0.2%. While the headline results remained in positive growth territory, the…
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Transform
Transform PM Ep 18: FINALE
In this short episode, you get to see how we wrapped up Transform PM 2016 and then found our champions for the PM Transform “Amazing Race”. Fitting for a FINALE, we would like to thank all our Transform PM Sponsors.
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Every Agent Has a Story
Every Agent Has A Story: Jodie Stainton
Our next story comes from Jodie Stainton, Business Performance Executive at Apmasphere, who shares the two key lessons she learned, after an inaccurate listing, an incorrect rental, and committing a break-and-enter during an open house. Picking up on mistakes or discrepancies early can, at the very least, reduce the weight of any repercussions. If you’re missing the keys for the house…
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OPINION
Humans of Real Estate
An issue that seems to continually create division in the industry is that of equality between men and women or depending on your viewpoint, a lack thereof. On the female side there are many keen champions of the cause to celebrate and support female success, but does this ‘impact’ their overall achievements as ‘humans of real estate’? And, are we…
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Elite Agent
Poll: Is it Time to Change the Definition of a Long Term Lease?
Housing affordability has a big topic this year, and it’s clear that renting will be the status quo for many for their entire property life. Rental security is now a social economic issue so why hasn’t the property management industry adapted to the changing marketplace? In Australia, a long term tenancy is still considered to be anywhere between 6-12 months. In some…
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Every Agent Has a Story
Every Agent Has a Story: Liana Slipetsky
Our next story comes from Liana Slipetsky, Co-Founder of iAgree, who shares the two key lessons she learned, following a roof replacement job that was completed on the wrong house. Attend the site with a landlord before committing to any decisions regarding maintenance. Review and inspect every single detail before signing off on a maintenance job (in this scenario, is…
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Transform
Transform PM Ep 17: PM Maintenance and Risk, Phil Oakes
Thank you to our final episode sponsor: PropertySafe, provider of inspection and reporting systems that will address the current risks and issues associated with personal injury at and around homes. For more info, visit propertysafe.com.au Coach: Phil Oakes Coaching Transcript: I’ve said this so many times and it’s so true. Of all the industries I’ve worked in, the property management…
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Transform
Transform PM Ep 16: ROI Using Video, Helen Mitchell
Thank you to our Episode 16 sponsor: Busivid, who have provided our PM teams with a swag of tools and gadgets to use for video creation from their smartphones for the ‘Amazing Race’. Busivid is a simple mobile sales tool that quickly integrates emotive video content into e-mail and text messages with near real-time analytics. Coach: Helen Mitchell Coaching Transcript:…
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Elite Agent
Why They Stay: Secrets from a Recruiter
Most of us are aware of the unfortunate and sometimes rapid turnover of staff in our industry. There are, of course, many motives that drive a team member to look for a new job, but if you want to keep employees you may need to focus instead on the reasons why people stay. Experienced recruiter Alison McGavin explains. Day in,…
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Transform
Transform PM Ep 15: The Investor Mindset, Bradley Beer
Thank you to our Episode 15 sponsor: BMT Tax Depreciation, leading quantity surveyors in Australia, who are helping property investors to claim maximum tax depreciation deductions. For more info, visit bmtqs.com.au Coach: Bradley Beer Coaching Transcript: For about 15 years I’ve been investing in property. I’ve bought numbers of properties since then. I’ve done small development. I’m a buyer and…
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Transform
Transform PM Coach Spotlight: Phil Oakes
Introducing Phil Oakes, Managing Director of PropertySafe. Here is a sneak peak of what you will see from Phil’s upcoming coaching session with the #DynamicDozen.
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National
Preliminary clearance rates lower on higher volume (20/11/16)
The final auction clearance rate last week was at 75.8 percent. This week’s preliminary result this week is steady at 75.6 percent. Auction volumes have trended slightly higher this week. There were 2,950 auctions held across the combined capital cities, with week-on-week results showing an increase over the 2,897 reported capital city auctions last week. With the number of auctions…
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Every Agent Has a Story
Every Agent Has a Story: Vasili Hadzellis
Our next story comes from property management coach Vasili Hadzellis, who shares the two key lessons he took away after holding preconceived notions about a landlord he dealt with: Show proper care to every single client, no matter what the circumstance Thoroughly consider your beliefs, as these strongly influence your behaviour Transcript Hi. My name is Vasili Hadzellis. I’m from…
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EPM
Harris Real Estate: Investing in Their PMs
Coinciding with last week’s call for changes to SA property manager licensing, Harris Real Estate held its inaugural property management kick start event in Adelaide this week, calling their team to “Gear Up for 2017”. At a time when the level of expertise and training needed to be an effective property manager is being recognised and the numbers of renters…
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EPM
Be a Customer Service Specialist
Enjoying her new role at Harcourts Beachside in WA, Janine Scrivener is all about customer service and the importance of kindness in dealing with other people’s problems. Tell us a bit about yourself and your current role. My current title is Property Administration and Business Development Manager and I do love the business development management side of real estate. I’m…
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Video of the Week
Video of the Week – Playboy mansion post-sale marketing
Using the images that were produced for the sale campaign, in combination with a short live video message of what the sale meant to him personally, Gary has produced a personal brand story which he shared on his Facebook profile. Beyond the transaction this allows him to provide a reminder of the achievement (the first every >$100 million sale in…
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Transform
Transform PM Ep 14: The Social Property Manager, Josh Cobb
Thank you to our Episode 14 sponsor: My Real Estate CPD, an innovative and new Real Estate training experience, and, where approved, a completely new continuing professional development or CPD experience. All online courses are all fully “self-contained” online. For more info, visit myrealestatecpd.com.au Coach: Josh Cobb Coaching Transcript: Well, I’m a little bit excited to talk to you guys today.…
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Every Agent Has a Story
Every Agent Has a Story: Jess Kindt
Our next story comes from regular contributor Jess Kindt who shares the two key lessons she took away from a potential listing that almost became a very dangerous situation. Research the client and the property before you ‘jump’ If you even have a ‘whiff’ of something being up – always trust your gut, and get out! Transcript Hi. My name…
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Elite Agent
Hard Work, Hustle, Discipline: Gavin Rubinstein
There’s no denying the incredible rise of Gavin Rubinstein. From fast food, to the number one agent in Ray White NSW, there’s one thing all of Gavin’s past roles have had in common: customer service. Honing those skills is something Gavin’s been working on since he first entered the workforce as a McDonald’s employee. “I think it’s really important to…
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Transform
Transform PM Ep 13B: Empowered Leaders, Tanja M Jones
Thank you to our Episode 13 Sponsor: Connectnow, a free moving home service for consumers. It helps to find suppliers in your area and arrange them all in the one spot. This service extends to connections for: electricity, gas, internet, phone, pay TV, and water. Coach: Tanja M Jones Coaching Transcript: Missed Part 1 of Tanja’s Coaching Session? Click here…
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Transform
Transform PM Ep 13A: Empowered Leaders, Tanja M Jones
Thank you to our Episode 13 Sponsor: Connectnow, a free moving home service for consumers. It helps to find suppliers in your area and arrange them all in the one spot. This service extends to connections for: electricity, gas, internet, phone, pay TV, and water. Coach: Tanja M Jones Coaching Transcript: There is so much value in these sessions and…
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Real Estate News
Ray White welcomes new franchisee in Bowral, NSW
One of the Southern Highland’s most dynamic sales agents has joined forces with one of Australia’s biggest real estate brands, opening Ray White Bowral. Gene Fairbanks and his wife, Jemima unveiled their Ray White business on 4 October. “We’re a family business so joining a family-led brand was a natural fit for us. Through Ray White, we’ll be able to…
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EPM
Communication Guarantees and Accountability in Property Management: David Traeger
David Traeger talks to EPM about his brand new PM agency, DT Property Management, solutions for communicating with clients and the advantages of his background as both landlord and tenant. Tell us about yourself and your agency. When did you start in property management, and how many staff do you currently have at DT Property Management? I’m from Perth originally…
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Every Agent Has a Story
Every Agent Has a Story: Sadhana Smiles
Our first story comes from Sadhana Smiles, CEO, Harcourts Victoria who shares the two key lessons she took away and learnt from after a pretty awkward mobile conversation. Always make sure you hang up your mobile at the end of the conversation. You never know what the person you are talking to may be going through so treat everyone with…
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Video of the Week
Video of the Week – Toowoomba being revitalised with changing of the guard
Designed and built by Stuart Valdal, the director of multi-award-winning Vadal Projects, the award was one of six others the Toowoomba-based company won in 2016. “We won four out of a possible five residential renovation categories and the ‘Commercial Renovation up to $2 Million’ category,” Stuart said, adding that they also secured the 2016 ‘Up and Coming Builder’ and ‘Women…
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EPM
Forward-thinking and driving change in the Top End: NOW Leasing NT
Working at a drive shaft and hydraulic spare parts company in Hobart back in 1997, one half of the NOW Leasing NT team – Joely Sullivan – never imagined that a three-month job placement in the Top End would set the course for her future career in property management. Now with business partner Jo Griffiths they have taken the leap…
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