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Last Saturday we kicked off the year from a sales perspective with Coach Claudio Encina. Today we look at the PM/Leadership angle with one of our favourite industry experts, Hannah Gill.

As the MD of one of Australia’s largest rent rolls at Independent with a team of 60 staff, Hannah has been at the forefront of change and innovation in property management for many years. She is also one half consulting firm Gill + Hooper, who are our Street MBA tour directors.
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In this podcast, Hannah and I talk all things property management including people, culture, rent roll growth and profitability.

Some of the topics we discussed include:

  • The changing expectations of staff and clients in property management and how to deal with those
  • Where to find new landlords and how to make the BD process more efficient
  • The issue of training with tight budgets
  • A huge shift in PM – Hannah says there is a new entrepreneurial spirit gaining traction in the industry which Hannah says is really exciting
  • Growth – the different strategies for ‘more doors’ or ‘more value per door’
  • PM Technology ‘stacks’ – the simple way to understand your tech cost ‘per property’ and profitability
  • The concept of change fatigue and why it could be a real problem for your team
  • Balancing automation, the human touch, and outsourcing
  • What to do before outsourcing ‘ low-value tasks’
  • Hannah’s approach to efficient 1:1s and motivating her team
  • Why Hannah is not a fan of email for relationship building!
  • Developing staff and keeping them engaged in the business (rather than leaving!)
  • Hannah’s culture playbook and how that creates leaders amongst the whole team.

Plus much much more!

Connect with Hannah Gill

Links and Resources Mentioned