2020 PM/Leadership Kick-off with Hannah Gill

“I can't see fees going up anytime soon or quickly. So how can we be more creative? How can we create ancillary services, different revenue streams? And that is quite creative and a lot of fun because you start to look at the industry more laterally - and start to think about things maybe you hadn't previously considered...” - Hannah Gill

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Last Saturday we kicked off the year from a sales perspective with Coach Claudio Encina. Today we look at the PM/Leadership angle with one of our favourite industry experts, Hannah Gill.

As the MD of one of Australia’s largest rent rolls at Independent with a team of 60 staff, Hannah has been at the forefront of change and innovation in property management for many years. She is also one half consulting firm Gill + Hooper, who are our Street MBA tour directors.
In this podcast, Hannah and I talk all things property management including people, culture, rent roll growth and profitability.

Some of the topics we discussed include:

  • The changing expectations of staff and clients in property management and how to deal with those
  • Where to find new landlords and how to make the BD process more efficient
  • The issue of training with tight budgets
  • A huge shift in PM – Hannah says there is a new entrepreneurial spirit gaining traction in the industry which Hannah says is really exciting
  • Growth – the different strategies for ‘more doors’ or ‘more value per door’
  • PM Technology ‘stacks’ – the simple way to understand your tech cost ‘per property’ and profitability
  • The concept of change fatigue and why it could be a real problem for your team
  • Balancing automation, the human touch, and outsourcing
  • What to do before outsourcing ‘ low-value tasks’
  • Hannah’s approach to efficient 1:1s and motivating her team
  • Why Hannah is not a fan of email for relationship building!
  • Developing staff and keeping them engaged in the business (rather than leaving!)
  • Hannah’s culture playbook and how that creates leaders amongst the whole team.

Plus much much more!

Connect with Hannah Gill

Links and Resources Mentioned

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Samantha McLean

Samantha McLean is the Co-Founder and Managing Editor of Elite Agent and Host of the Elevate Podcast.