EPM
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Rockend Rolls Out New Benchmarking Tool
I’M PLEASED TO ANNOUNCE a new product which sits within Rockend’s core service offering. Our latest development, realbenchmark, is a cloud-based business intelligence solution for Rockend’s REST Professional clients. The new platform boasts a one-click, highly visual dashboard that allows property managers to easily compare and analyse their KPI data results in one place. Being cloud-based it is accessible on…
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Transform PM Ep 2: Technology & Property Management, Alister Maple-Brown
Thank you our Episode 2 sponsor: Rockend, Property Software Solutions Provider. Rockend provides innovative property management software, strata management software, document management software and real estate trust accounting software. For more information, visit rockend.com.au Coach Alister Maple-Brown Coaching Transcript: 00:00 Introduction by Samantha McLean 01:15 Technology – always there, always changing First of all, I would like to welcome everyone here to our…
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Landlords: They May Not Be Who You Think They Are
Owners. Investors. Landlords. If you’re a property manager or a sales agent, you probably think you’ve got their behaviours, motivations, likes and dislikes pinned down and that there are no more surprises to be had. And while stereotypes of owners can sometimes ring true, their characteristics change just as surely as our economy shifts. Blowing our minds – and preconceptions…
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10 Tips For Maximising Your Branding In A Listing Presentation
IN HER CAREER, CRISTEL STENHOUSE has observed numerous property managers who head out to an appraisal, deliver a folder and expect to gain business. But, she says, they don’t entirely grasp the importance of the folder and all it encompasses. It is a unique selling point that you should be taking advantage of at all times. “TO SUCCEED… You need…
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Rent.com.au partners with AirBnB, announces new CEO
It has been a big week for rent.com.au with three major announcements including a new CEO, a partnership with AirBnB and its annual results. Renters could be set to benefit from a new partnership between rent.com.au and one of the world’s largest accommodation providers Airbnb. The partnership is designed to encourage renters to ‘try before they buy’; allowing them to test…
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Transform PM Ep 1: Goal Setting in Property Management, Fiona Blayney
This is Part 1 of a 2 Part Episode featuring head coach Fiona Blayney who talks the teams through the important subject of goal setting and where they want to get to over the next 8 weeks. This lesson is brought to you by Real+ realplus.com.au. Visit eliteagent.com for more transform videos.
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Transform PM Ep 1B: Goal Setting in Property Management, Fiona Blayney
Thank you our Episode 1 sponsor: Real +, the property experts – providing a full spectrum of services to ‘grow your business and yourself’. Support + Knowledge + Industry insights + much, much more! As part of the program, our teams will receive six months complimentary access to templates, tools, training and coaching from the real+ team. For more info, visit realplus.com.au.…
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Baking Bad: Hidden Dangers for Property Managers
Methamphetamine, also known as ice, ‘P’, or crystal meth, has become a major issue for the housing industry in New Zealand and many states of the USA. It’s growing in use throughout Australia due to the ease with which it can be manufactured and the profits to be made from its sale. Martin La Touche of Narcotect describes how the increasing use…
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ARPM 2016: It’s a wrap
Here are a couple of tips of the week from ARPM 2016. ARPM 2016 once again, lived up to all of its promises and was full of great speakers including Lisa McInnes Smith, Fiona Blayney, David Thomas, Peter Knight and Matina Jewell just to name a few. We have got plenty of interviews and takeaways from the conference coming up…
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CoreLogic: July Rent Review
Rental rates showed no signs of lifting over July, according to the CoreLogic July Rent Index. Rental rates fell by -0.3% over the month to be -0.6% lower over the 12 months to July 2016. According to CoreLogic research analyst Cameron Kusher, rental rates continue to ease as supply ramps up. In July, rental rates dropped in all cities except…
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Matthew Johnstone – Living life, not doing life
We can’t always change what is going on around us, but Matthew Johnstone is a firm believer that we have the power to change how we react to any circumstances. An author, illustrator, public speaker and Creative Director for the Black Dog Institute, Matthew will be speaking at ARPM Conference this weekend, and in the lead up, he sat down…
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Training for property managers: keep it relevant!
WITH OVER 12 YEARS in the property management industry, Jess Kindt has a call to action for principals who do not consult with their staff about the type of training they need, and don’t think outside the box. I have a confession to make. In my early career as a junior property manager, I often found myself becoming bored during…
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Grow Your Rent Roll and Attract Landlord Appraisals with RentQuotes
If securing new managements is key to delivering growth in your department this year, ensure RentQuotes is part of your online strategy. As Australia’s leading website dedicated to rental property, Rent.com.au offers a number of tools and services to help property managers build their managements. RentQuotes invites landlords looking for a property manager to send details about their new or…
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How To Lose Your Licence In 5 Easy Ways
Think it could never happen to you? Poor administration, lack of diligence and a few loose ends mean that losing your licence is only too possible, as Natalie Hastings explains. Have you ever seen How to Lose a Guy in 10 Days? It’s a laugh-out-loud rom-com starring Matthew McConaughey and Kate Hudson which depicts an array of classic relationship faux…
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Matina Jewell – Caught in the Crossfire
Courage, dedication and strength: Major Matina Jewell has shown all of this and much more throughout her life. Now an inspirational speaker and author, Matina served for more than 15 years in the Australian Defence Force Academy as a UN peacekeeper. She has led troops in the Gulf, worked alongside US Navy SEALS and experienced gruelling conditions. Speaking at ARPM 2016,…
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Lisa McInnes-Smith – Changing Your Thoughts
Lisa McInnes-Smith is one of Australia’s most highly regarded speakers; she’s also the first person outside the United States to receive the highest accolade in the speaking world – induction into the Speaker Hall of Fame. She believes that when you change things about yourself, you can change the outcome of your life and will be speaking at this year’s…
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Selecting The Right Tenant
How do you match the right tenant with the right home or landlord – is it a science, or part intuition? How do you attract the best tenants and what is the right process for selection? Elite Property Manager and Console invited four leading professionals to comment on the challenges they face, what works for their businesses and how they…
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How Happy Are Your Clients, Really?
What is the best way to collect and measure how your clients feel about your services? Brock Fisher outlines the key elements and most common mistakes. If you are passionate about measuring the customer experience and keen to implement measuring tools, there are two books that you should read: The Ultimate Question and The Ultimate Question 2.0 by Fred Reichheld.…
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Beating The Winter Blues
Fiona Blayney plans to fight off any idea of hibernation this winter by refusing to let the cooler weather influence her mood. I have always thought the notion of a spring clean was kind of funny. I understand the theory. Winter brings with it the traditional need to rug up, stay indoors, turn on the heater and eat soup. After…
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Renter needs overlooked in pursuit of great Australian dream, reveals election survey
While housing affordability continues as a key issue in the final days of the Federal Election campaign, Renters are calling for more support, improved services, financial incentives and the recognition of renting as an accepted lifestyle choice in Australia. According to a recent 2016 Federal Election survey (1,541 respondents) conducted by Australia’s leading website dedicated to rental property, Rent.com.au, more…
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The Future of Property Inspections
Alan Hashem discusses some of the new innovations in property inspections, including a new revolution in video. The property inspection process has come a long way in the last 10 years, but it still has a way to go. Looking back, pen and paper inspections were a nightmare. Inspection apps flooded the market when we finally got our heads around…
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Could you be hired to sell a house on LinkedIn (Part Two!)
After our tip of the week last week, a few readers emailed and asked what I meant by “give your LinkedIn profile some love”. Profile completeness is a given, but here are three of my other top tips… hope they work for you. First, let me say like every site that you maintain a profile on whether it is realestate.com.au, Domain,…
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The Measure of Success
Are you a numbers person? History shows us time and again that property professionals who are focused on the numbers are those who enjoy the greatest success. This rings true for Peter Hooymans, Ann Rogers, Georgina Mellick, Stephen Fitzsimon and Tim Ear, founders of multi-award winning agency Melbourne Real Estate. Story by Iolanthe Gabrie. CHARISMATIC AND with an energy that…
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Numbers Game – Segmenting Landlords
In his latest book ‘Numbers Game’, Ben White profiles four different types of landlords that have very different needs. APMASPHERE HAS worked with hundreds of agencies over the last eight years,and we’ve distilled our learnings into a series of books. Numbers Game is the third and latest book in this series in which we explore lessons from agencies that have…
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Could you be hired to sell a house on LinkedIn?
Here’s a quick tip something I read this week which has the potential to be a complete game changer in real estate lead generation. And its to do with something Linkedin have been quietly piloting over in the US. You might be familiar with some outsourcing websites like Fiverr and Freelancer, where you can hire someone to write you a…
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A Focus on Growth
AS RENT.COM.AU MOVES a step closer to its goal of becoming the ‘Home for Renters in Australia’, CEO and Founder Mark Woschnak shares his insights into the company’s seven-year journey and future vision. WE ARE AT the beginning of a significant, long-term growth phase for the property management industry. The type of renter growth anticipated nationwide highlights a noteworthy and…
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Continuous Improvement
Tina Case started out as a weekend receptionist. Working her way up she now has a dual role in her own agency, Professionals Lithgow, as both Principal and Property Manager. Tina discusses how it all started, how she deals with the demands of the job and what keeps her motivated. Tell us a bit about yourself and your role at…
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First Ever Online Training Portal for Console Customers
The better your staff know the software they use, the more efficient they can be. But sometimes it is impractical to send them out of the office for training. Console are rolling out their first ever Online Training Portal which will eventually host courses for all Console software. The initial courses, to be rolled out in February 2016, will focus…
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The Art of Personal Communication
Although the list of available technology continually grows in property management as we automate to get more productive, it should not replace human communication. Here are some tips on what you should say and when you should say it from Amy Sanderson. Two-dimensional communications, such as text and email, are especially open to misunderstanding as they are essentially impersonal. Where…
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Best of Both Worlds
ONCE UPON A TIME IT WAS A CHALLENGE to think about outsourcing your trust accounting to someone else. But times have changed, and now it is relatively easy to gain efficiencies, save costs and sleep at night knowing everything is expertly done for you by professionals that are right here in Australia. Twelve months ago one of the oldest and…
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Harriet Hovey: LJ Hooker Bathurst
Originally from the UK, Harriet Hovey migrated to Australia in 2011. Over the last four years she has worked as a property officer and property manager, and is now a senior property investment manager at LJ Hooker Bathurst. A member of LJ Hooker’s Captains Club, she was the 2015 International Best New Talent first runner-up and won the NSW/ACT Rookie…
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Accounting for Success
CAMERON GARRY ISN’T your run-of-the-mill PM business owner. As co-founder and director of Adelaide-based Affordable Property Management, the former chartered accountant travelled an interesting career path before successfully landing in property management. Story by Anthony O’Brien. AFTER GRADUATING WITH an accounting degree from the University of Adelaide in 2005, Garry worked for global Chartered Accounting firm Grant Thornton in Adelaide,…
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Rent.com.au Offers Listing Upgrade Options
In a competitive market, it can be difficult to pick up the required visibility to capture renter and landlord enquiry. As a dedicated rental website, rent.com.au offers a unique opportunity to secure high visibility in core areas and additionally capture landlord enquiry, ensuring the continual growth of your rent roll. It’s time to find your point of difference. If bolstering…
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How to Secure Property Managements from Online Enquiries
If securing additional managements is a key objective for your department this year, make sure Rent.com.au is part of your ongoing online strategy. As Australia’s leading rental property website, Rent. com.au offers a number of tools and services to assist property managers in building their managements. Rent.com.au continues to grow the business through increased listings content and improved user experiences…
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Seven Fundamental ‘Screaming’ Realities of Customer Service
QUALITY SERVICE, EXCELLENCE, benchmarking and best practice have become the fundamental rules of business today. Your customers are more demanding than ever and your service standards may make or break. Colin Pearce explains the realities of what it takes to keep them happy. 1 CUSTOMER SERVICE MANNERS ARE A PRIORITY You know as well as I that getting it right…
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