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Every Agent Has a Story
Every Agent Has a Story: Maggie Noske
Our next story comes from Maggie Noske, Senior Property Manager at Richardson & Wrench Northbridge, who shares the two key lessons she learned after both an open home and a tenant application went wrong. Have a checklist of what needs to be done before and after your open homes – this also includes making sure possible tenants aren’t left behind in…
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Every Agent Has a Story
Every Agent Has a Story: Malcom Riley
Our next story comes from Malcom Riley, Real Estate Speaker and Trainer, who shares the two key lessons he learned after visiting some tenants to collect their rent. Investigate who’s behind the door before you visit an unfamiliar tenant; research and prepare accordingly. Have safety/location apps installed on your smartphone for when you find yourself in a dangerous situation, and tell your fellow managers…
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Every Agent Has a Story
Every Agent Has a Story: Kasey McDonald
Our next story comes from Kasey McDonald, BDM of Vystal Living and BDM Academy, who shares the two key lessons she learned after been thrown in the deep end early in her career when dealing with a landlord who planned to sell their property. Make sure you have every conversation, exchange and decision in writing. “Communicate, communicate, communicate.” “Don’t let your [new]…
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Every Agent Has a Story
Every Agent Has A Story: Iolanthe Gabrie
Our next story comes from Iolanthe Gabrie, who before she became a Director of Ruby Slipper, started her career in real estate. Here she shares the two key lessons she learned during a couple of difficult situations with vendors and tenants. Prioritise your own safety if you find yourself in a dangerous situation, or feel threatened by a client. Mistakes, tricky…
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Every Agent Has a Story
Every Agent Has A Story: Josh Phegan
Our next story comes from Josh Phegan, real estate coach, trainer and speaker, who shares the two key lessons he learned after an untimely accident during preparation for a video shoot. Plan your time. Always be looking at your calendar. Look months to years ahead, not just days. Despite mistakes or mishaps in your day, they will eventually work themselves…
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Every Agent Has a Story
Every Agent Has A Story: Bob Walters
Our next story comes from Bob Walters, Executive Director of LPMA, who shares the two key lessons he learned after making a false assumption about the belongings of tenant during a vacate inspection. Don’t make assumptions; find out the facts before your course of action. Consider the impact of any decision before making them, as they may have legal consequences.…
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Every Agent Has a Story
Every Agent Has A Story: Tara Bradbury
Our next story comes from Tara Bradbury, Director of BDM Academy, who shares the two key lessons she learned after leasing a home to a tenant without conveying crucial information about the owner’s inaccessible shed. Be diligent with your client communication and procedures; an abundance of information is better than a lack of. Take responsibility for your own actions and…
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Every Agent Has a Story
Every Agent Has A Story: James Bell
Our next story comes from James Bell, Director of Brad Bell Real Estate, who shares the two key lessons he learned during his transition from sales agent to owner and principal of his business. Everything that each person in the property management team does can reflect on an individual – property manager or principal – at any time. Teamwork is crucial.…
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Every Agent Has a Story
Every Agent Has A Story: Hayley Mitchell
Our next story comes from Hayley Mitchell, Director of Mitchell Property, who shares the two key lessons she learned once she decided against evicting a long-term tenant who continually dishonoured his rent. Being bound by legislation does not mean we stop being compassionate, e.g. offering additional support to tenants with health or financial issues. Be aware of any disabilities your…
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Every Agent Has a Story
Every Agent Has A Story: Penelope Valentine
Our next story comes from Penelope Valentine, Co-Founder and COO of Rent360, who shares the two key lessons she learned after discovering the rent roll she was managing for a fellow property manager was being used for ‘other’ means… Before and during the management of a rent roll, check the legitimacy of the leases, rent reviews, financials and arrears –…
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Every Agent Has a Story
Every Agent Has a Story: Doug Driscoll
Our next story comes from Doug Driscoll, CEO of Starr Partners, who shares the two key lessons he learned after confronting a dangerous and unreliable tenant in the UK. Before approaching a problematic tenant, take the extra time to research into their history and get assistance if needed. Rather that rushing to fill a vacancy, think about looking carefully for…
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Every Agent Has a Story
Every Agent Has A Story: Jodie Stainton
Our next story comes from Jodie Stainton, Business Performance Executive at Apmasphere, who shares the two key lessons she learned, after an inaccurate listing, an incorrect rental, and committing a break-and-enter during an open house. Picking up on mistakes or discrepancies early can, at the very least, reduce the weight of any repercussions. If you’re missing the keys for the house…
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Every Agent Has a Story
Every Agent Has a Story: Liana Slipetsky
Our next story comes from Liana Slipetsky, Co-Founder of iAgree, who shares the two key lessons she learned, following a roof replacement job that was completed on the wrong house. Attend the site with a landlord before committing to any decisions regarding maintenance. Review and inspect every single detail before signing off on a maintenance job (in this scenario, is…
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Every Agent Has a Story
Every Agent Has a Story: Vasili Hadzellis
Our next story comes from property management coach Vasili Hadzellis, who shares the two key lessons he took away after holding preconceived notions about a landlord he dealt with: Show proper care to every single client, no matter what the circumstance Thoroughly consider your beliefs, as these strongly influence your behaviour Transcript Hi. My name is Vasili Hadzellis. I’m from…
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Every Agent Has a Story
Every Agent Has a Story: Jess Kindt
Our next story comes from regular contributor Jess Kindt who shares the two key lessons she took away from a potential listing that almost became a very dangerous situation. Research the client and the property before you ‘jump’ If you even have a ‘whiff’ of something being up – always trust your gut, and get out! Transcript Hi. My name…
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Every Agent Has a Story
Every Agent Has a Story: Sadhana Smiles
Our first story comes from Sadhana Smiles, CEO, Harcourts Victoria who shares the two key lessons she took away and learnt from after a pretty awkward mobile conversation. Always make sure you hang up your mobile at the end of the conversation. You never know what the person you are talking to may be going through so treat everyone with…
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