A seller in Hong Kong, an agent in Werribee, a buyer purchasing sight-unseen over the internet, and it all taking place while in lockdown. When Rob Westwood from First National Westwood sold 69 Kellerman Drive in Point Cook recently, it was a masterclass in selling in the time of COVID-19.
Originally owned by a pilot who is based in Hong Kong, the property was one of the agencyโs long-term rentals before the vendor decided to sell.
However, almost as soon as it hit the market in early August 2021, Victoria was plunged into a state-wide lockdown.
As Mr Westwood explained, the timing couldn’t have been worse.
โThe property sat there for five weeks, just getting inquiries,” Mr Westwood said.
“Due to lockdown, we werenโt able to run in-person inspections, and we would have had no convenient way of selling it, had it not been for Openn Offers. The platformโs launch came at a really great time for us.โ
Created by the team behind Openn Negotiation, Openn Offers focuses on supporting a traditional private treaty process online, with improved transparency and streamlined digital contracting.
The end-to-end solution provides buyers with real-time feedback through their device on how much competition exists and where their offer price ranks โ resulting in an optimal sales outcome for the vendor, and a fairer process for the buyer.
No stranger to the original Negotiation process, Mr Westwood began using the platform in January 2020 after a referral from a fellow First National agent.
โWe had amazing results with Negotiation, so when Openn launched their Offers process, we jumped at the opportunity to use it. Both processes are so transparent,” Mr Westwood said.
โOpenn is also a great tool for helping to educate vendors who have set their sights a little too high on price, or buyers who think thereโs no way a property could be worth that much.
“When they donโt necessarily believe the agent, Openn helps to show them in the real world.โ
Mr Westwood has already seen this in action.
โOn one of our other properties, a buyer ranked second with her offer of $485,000. She then went back on her own and revised her offer to $495,000, and sheโs now ranked first,โ he recalled.
But back to the Kellerman Drive home, and that sight-unseen sale. In a predominantly first home buyer market, competition for affordable homes can be high, and this property was no exception, according to Mr Westwood.
โThe price range for the home was between $595,000 and $640,000, and it sold for $690,000. We had 13 offers on the house, and interestingly, two were actually higher than the successful offer,โ he said.
โThe owner was motivated to sell and the successful offer was unconditional, so thatโs what got the slightly lower price over the line.
โBeing able to select your preferred buyer is another benefit of the Offers process, and in this case it allowed for a quick sale for the vendor and an easy purchase for the buyer.โ
Having now completed several sales through Openn Offers, Mr Westwood says that his confidence in the platform was justified.
โWhen I looked at Openn Offers, I immediately knew that it would work well in our current climate, and it absolutely has assisted us. Itโs helped us collate all our inquiries, so none get missed, and itโs allowing us to easily keep track of all our offers.
โThe big benefit is that it gives us a platform that shows all of the interested parties where their competition is at, and I think that helps develop belief in the buyerโs head that how they are bidding on the property is fair and honest.โ
To those agents who are hesitant about adopting a new process, Mr Westwood says that itโs worth a go.
โJump in and have a crack. Openn provides heaps of training and resources, and the team are always quick to assist if you need help or guidance,” he said.
โThereโs also a camaraderie between us agents who use Openn. They all want to see you succeed, because you succeeding helps all of us succeed.โ