From receptionist to real estate trailblazer: Nicole Katsivelas on leadership essentials, mastering company culture and overcoming self-limitations

Imagine transforming from a front desk receptionist to a high-flying partner and head of department at leading Victorian agency Jellis Craig.

That’s the inspiring journey of Nicole Katsivelas, a true embodiment of determination and leadership in property management.

In this episode of the Courageous Conversations podcast, hosted by Leanne Pilkington, Nicole unveils her roadmap to real estate triumph.

Dive deep into her captivating story of building a career that defies the odds, fostering a company culture that’s not just about business, but about nurturing each other and cherishing clients.

She also delves into the art of confronting fears head-on, the power of not taking things personally in a high-stakes industry, and how to cultivate a vibrant team culture that’s the backbone of business growth.

Nicole also shares her insider strategies to push boundaries and break free of self-doubt, as well as how to lead by example in everything you do, proving you can go from ground zero to the pinnacle of success.

“If I take care of the people around me, they are going to take care of the people around them. So If I look after my team, my team are going to look after the clients and we’re going to be able to run a really successful business because everyone is happy and fulfilled.” – Nicole Katsivelas

Some key highlights of this Courageous Conversation, hosted by Leanne Pilkington:

  • 3:28 – Mastering team synergy: Uncover powerful strategies to inspire and elevate your team’s performance.
  • 5:27 – Leadership through empathy: Learn to navigate multiple roles as a leader for deeper insights into your business.
  • 8:15 – Pathway to partnership: Essential traits and skills for ascending to a partnership role in your firm.
  • 10:53 – Visionary leadership perspectives: Transform your leadership viewpoint to uncover hidden opportunities.
  • 12:32 – Professional detachment in property management: Understand why personalising business scenarios is a trap to avoid.
  • 13:51 – Accelerate success with expert guidance: Explore how mentors and coaches can dramatically shorten your path to success.
  • 16:52 – Cultivating a vibrant team culture: Practical tips for nurturing and living your team’s core values.
  • 18:50 – From manager to coach: Strategies for transitioning from team management to empowering and coaching your team.
  • 21:15 – Overcoming self-doubt: Top techniques to shatter self-imposed barriers and propel your career forward.

Show More

Leanne Pilkington

Leanne Pilkington is Chief Executive Officer and Director of Laing+Simmons.


To contact the editorial team at Elite Agent email