Business class upgrade: Unleashing the euphoria in real estate service

At Elite Retreat, one thing that really resonated with me was presenter, Mark Carter, who talked at length about how we, in real estate, can deliver an upgraded experience to our clients. This is my take on how to make your clients feels as though they’re flying at the pointy end of the plane.

Picture this: you’re at the airport, nervously hoping for that elusive business class upgrade.

Suddenly, the announcement comes, and you find yourself floating on cloud nine as you savour the euphoric feeling of luxury and pampering.

Now, imagine if we, as real estate agents could recreate this thrill for our clients.

Just like that breathtaking moment of securing a business class seat, our goal is to provide our customers with a jaw-dropping, “pinch me, is this real?” kind of experience.

It’s not just about meeting their expectations; it’s about exceeding them in a way that leaves them grinning from ear to ear and eager to share their extraordinary journey with others.

At the heart of this approach lies the belief that an upgrade is more than just a service add-on; it’s an adventure, a delightful surprise, and a chance to make our clients feel like VIPs.

Here are some ways dedicated to unleashing the euphoria of a business class upgrade in our service experiences:

Tailored to thrill: Just like every business class seat offers personalised comfort, strive to tailor our services to thrill clients uniquely. By understanding their desires and aspirations, we can create an experience that’s custom-fit to provide maximum delight.

Surprise and delight: Sprinkle surprises throughout interactions with clients. Whether it’s an exclusive offer, a special gift, or a thoughtful gesture, aim to ignite that spark of euphoria that comes with the unexpected.

High-flying communication: Smooth communication is key to a successful business class journey. An open and proactive approach ensures your clients feel informed and connected, amplifying the euphoric sensation of being in-the-know.

Creativity at cruising altitude: Just as business class cabins exude creativity in design and service, embrace innovation to craft unique experiences. Constantly explore new ideas, technologies, and approaches to keep your clients soaring with excitement.

Upgraded confidence: The feeling of being pampered in business class boosts confidence. By providing expert advice, educational resources, and top-notch support, you can upgrade their confidence and empower them to conquer any challenge.

Cloud nine service: From the very first “hello” to the final “goodbye,” be dedicated to delivering cloud nine service. Take every opportunity to exceed expectations, ensuring your clients’ experience is nothing short of euphoric.

Journey of memories: Upgrades often create unforgettable memories. Ensure that the client’s journey is filled with moments they’ll cherish forever, building a positive and lasting emotional connection.

So, fasten your seatbelts and get ready to elevate the real estate experience to new heights.

Let’s be on a mission to find innovative ways to deliver the euphoria of a business class upgrade, leaving clients with their hearts full of joy and minds blown by the exceptional journey they’ve had with you.

Reserve your place at Elite Retreat 2024, on Hamilton Island, here. And if you’d like to check out our Elite Retreat 2023 highlights reel you can do that here.

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Katrina Tarrant

Katrina Tarrant is the Chief Executive Officer for Harcourts NSW.