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Elite Agent
Strategic Intelligence
Setting yourself apart from the competition can be difficult unless you truly know what you are up against. In an excerpt from her book People Power: Did You Have Them @ Hello? CEO of Harcourts Victoria, Sadhana Smiles, has some advice on how to gain the ‘Intel’ you need to get ahead in the game. One of the most common…
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CASE STUDIES
Women – Know your Place!
Sadhana Smiles took her place in the boardroom as CEO of Harcourts NSW in October 2011. Now, as CEO of Harcourts Victoria, she still remains one of the few female CEOs in the Real Estate Industry. Based on recent events in the media, she believes it is very difficult for men in corporate Australia to understand some of the issues…
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CUSTOMER SERVICE
When service becomes overzealous
Have you ever devised a customer service process that irritated your customers more than delighted them? The key to success, says Sadhana Smiles, is to make sure that you understand that everyone is different, and adjust your processes accordingly. Delivering that “blow away” client experience is what most businesses strive to do. We create processes that support this goal, train…
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