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New PMVA menu serves up office efficiency

Do you need help advertising a property? What about organising inspections or onboarding a new tenant?

Real estate administration and outsourcing expert PMVA can not only help you with all of this and more, it has launched a new online menu that makes it easier than ever to get the assistance your agency needs. 

The company has helped hundreds of Australian real estate businesses streamline their office systems and processes, save on costs and improve service delivery.

“We have spent three months upgrading and streamlining our menu so that our clients can find everything they need for the smooth operation of a real estate office in one easy-to-use location,” company founder Tiffany Bowtell said.

PMVA – Property Management Virtual Assistant – has pioneered the outsourcing of office tasks to their team of human virtual assistants in the company’s office in the Philippines. They work in real time assisting real estate staff on the ground in Australia.

“There are now about 200 tasks that can be handled by our VAs in the new menu, divided into seven categories,” Ms Bowtell said.

“They cover all the administration tasks that property professionals need to make their working day simpler.

“We have a category for leasing specialists, handling tasks from advertising a property through to organising inspections, processing applications and onboarding a new tenant.

“Another handles any contingency for property management, from inspections to renewals and vacating tenants. The sales and marketing category handles everything from social media and brochures to booking a photographer.”

There are also categories for lead generation, trust accounting and sales administration.

“We have integrated the process from the software you are using to the personnel, the VAs providing the human touch,” Ms Bowtell said.

Using VAs gives staff on the ground more time to do their primary roles managing rental properties and listing and selling homes, Ms Bowtell said.

Every task that a human virtual assistant can handle for an Australian real estate office is now set out in a menu that is easy to understand.

“Think about it like your experience at McDonald’s,” Ms Bowtell said. 

“You can customise your order on the screen and now you also know the ingredients that are needed, how long the Big Mac takes to prepare and how long it takes to cook.

“And you can compare that with how other restaurants around the country are performing.

“From the time a client selects the job they want the VA to do for them, through to the training and the key performance indicators that need to be met, every step of the process is benchmarked against your peers.

“The result is a consistent delivery of service at an affordable cost.”

An efficient, best-practice office is vital as the property cycle slows, Ms Bowtell said.

“Outsourcing is about redistributing the workforce to ensure you are maximising every resource,” she said.

“Real estate agencies reduce their operating costs and staff on the ground here feel more valued.”

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Noel Mengel

Noel Mengel is a freelance journalist and author based in Brisbane.

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