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PM/One 2025
The future of property management has a new mantra: impact is non-negotiable
When Annabelle Chauncy took the stage at PM/One, she didn’t talk about profits or property, she talked about purpose. At just 23, she co-founded a charity from scratch that now educates thousands of children in Uganda. Her story isn’t just inspiring, it’s a masterclass in grit, leadership, and building something that matters. For property managers, her journey offers powerful lessons…
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PM/One 2025
AI in real estate: a co-pilot, not a replacement
Artificial intelligence is already changing how the real estate industry works — the question now, says Samantha McLean, is whether professionals will adapt. Speaking at the PM/One conference, she argued that AI isn’t here to replace people, but to help them focus on what matters most.
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PM/One 2025
What happens when you put people first? Tegan Ashman’s approach to leading property management at scale
For Tegan Ashman, mistakes aren’t something to fear, they’re how you learn. And if no one’s making any, she says, “you’re probably not trying hard enough.” In her six years leading the property management team at Real Estate Hunter Valley, Central Coast & Newcastle, Tegan has grown the business to more than 2,200 managements, expanded to seven offices, overseen four…
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PM/One 2025
Why PM’s need to think like pirates (and leaders need to be the lighthouse)
At PM/One, REAL+ coach Samantha Macri urged the industry to face disruption, conflict and change head-on, with strategy, empathy and a sense of humour.
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PM/One 2025
‘It’s not rocket science’: How Tamara Weight’s PM team grew to 3,000 properties and zero turnover
Tamara Weight doesn’t do things halfway. From her Harcourts Kingsberry office in Townsville, she leads one of the largest and most efficient property management teams in the Harcourts network, managing nearly 3,000 residential properties with a 34-person team, all under one roof.
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PM/One 2025
Stop waiting: Casey Beros on health, clarity and what PM professionals really need
In an industry where burnout is often worn as a badge of honour and self-care is something scheduled between back-to-back appointments, Casey Beros delivered a keynote that cut through the noise. Speaking to a room full of property managers at PM/One, the health educator and author didn’t offer hacks, shortcuts or wellness trends - instead, she offered clarity.
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PM/One 2025
The 90-Day Comeback: How a BDM turns “no” into new managements
Hudson McHugh associate director and head of business development Rocco Colosi told PM/ONE delegates that lost property management leads aren’t dead – they’re simply waiting for a call in three months. That’s the counterintuitive play Colosi shared on stage at PM/ONE 2025 in Sydney. Working across the ultra-competitive Inner West, he said he has built a repeatable process for turning…
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PM/One 2025
The Property Manager Who Fires Bad Clients and Helps Tenants Buy Homes
At the PM/ONE Conference, Real+ CEO Fiona Blayney sat down with Hayley Stevenson of Housemart Queenstown for a conversation about innovation, regulation, and what it means to build a property management business that’s truly ahead of the curve. Fiona Blayney: Hayley, you’re joining us from New Zealand – three hours ahead of us here in Sydney. Let’s start with what’s…
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PM/One 2025
How Jas Stephens Rewired PM Roles to Build Trust and Beat Burnout
Property managers who rotate roles within their teams may be better at handling client complaints than those stuck in silos. That’s the belief of Sally Monro, Rental Operations Manager at Jas Stephens, who shared her agency’s evolving pod-based structure during her PM/ONE keynote. The agency manages a portfolio of about 2,600 properties (including 130 commercial sites) in Melbourne’s inner west,…
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Real Estate News
From Zero to 12,000: The Agency’s Blueprint for Scaling Property Management
When The Agency launched its property management arm in 2016, the ambition was national scale. Today, it manages more than 12,000 properties across four states — and is eyeing 20,000. At the PM One Conference, Real+ founder Fiona Blayney sat down with The Agency’s National Director of Property Management, Maria Carlino, to unpack the growth, the culture behind it, and…
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PM/One 2025
Conversation beats confrontation: Chris Hanley’s call to property managers
Property managers spending entire days writing emails are missing 70 per cent of their message – and losing deals because of it. That was the warning from respected real estate leader Chris Hanley at PM/ONE 2025, where he urged property managers to stop hiding behind screens and return to what he says is their most powerful tool: conversation. “I was…
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PM/One 2025
Lisa Hyland: Why Talking Beats Tech in Property Management
Fifteen phone calls a day could transform your property management business, and Ray White Canberra has the numbers to prove it. That’s the deceptively simple formula Lisa Hyland shared at PM/ONE 2025. The CEO of Property Management oversees 3,500 properties and credits daily client contact as the engine behind winning Ray White’s International Property Management Business of the Year. “Fifteen…
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PM/One 2025
The Future of Property Management: Scale, Specialise, Succeed
Australia’s property management sector is poised to add five million new households over the next 40 years, creating unprecedented growth opportunities for agencies that prepare now. That was the message from REAL+ CEO Fiona Blayney at PM/ONE Sydney, where she addressed 500 property management professionals. Rather than fearing AI and automation, Fiona urged the industry to see the future as…
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PROSPECTING + LISTING
How a $2500 campaign found 22 buyers without using property portals
Byron Bay agency Kim Jones & Co bypassed traditional property portals for a hinterland listing, instead using targeted digital campaigns that reached buyers where they actually spend time online. The strategy netted 22 new inquiries from previously untapped prospects, demonstrating how multi-channel marketing captures passive property seekers before they actively search.
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FEATURE INTERVIEWS
Behind every great property is a great PM
On National Property Managers Day, we asked you to shine a light on the PMs who do the hard yards, and your stories delivered. From chaotic callouts to moments of real care, they painted a clear picture of just how much these professionals handle without fanfare.
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SUPPLIER NEWS
Beyond portal placement: the VPA strategy reshaping vendor attraction
Australian real estate agencies are revolutionising vendor-paid advertising by shifting from portal-dominated strategies to branded multi-channel campaigns. This approach not only reduces portal dependency but transforms marketing expenses into powerful listing-generation tools that build agency brands while delivering superior results for property sellers.
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SUPPLIER NEWS
Stop renting leads: How to own your customer data
The agent had a choice: spend another $3,000 on portal upgrades for a failed listing, or try something different. She chose different– and won, finding her buyer outside the postcode for top dollar within days. As privacy laws tighten and portal costs rise, agents building permission-rich databases today will dominate tomorrow’s market. Everyone else will pay premium rates to chase…
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COURAGEOUS CONVERSATIONS
How Kristen Porter Built A Different Kind Of Real Estate Law Firm
How to build systems to protect your business for the long term.
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COURAGEOUS CONVERSATIONS
Courage and Career Change: Angela Avgerinos’ Inspiring Journey
After a successful 13-year career in sales, Angela Avgerinos made the unexpected decision to walk away from selling. But rather than leaving real estate behind, she found a new way to make an impact, helping agents succeed from the sidelines.
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COURAGEOUS CONVERSATIONS
The Trust Factor: What’s Really Disrupting Real Estate in 2025
Barry Plant CEO Lisa Pennell explains the importance of personal relationships in today's technology-focused market.
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CASE STUDIES
How I Sold It: $4 million Lakewood caravan park deal sealed with digital reach
Nathan Owen and David Geary know the right buyer for a property can come from anywhere, but even they were surprised when a caravan park in Lakewood, NSW, attracted attention on the other side of the country.
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Elite Agent
Study Reveals How Neighbourhood Upgrades Cut Crime
A research study conducted across six major US cities has found that targeted investments in neighbourhoods, such as home repairs and new construction, can lead to significant drops in crime. The study, “Investment and Crime on Residential Street Segments: Assessing the Moderating Role of Neighbourhood Characteristics,” by researchers Marie Skubak Tillyer, Arthur Acolin, and Rebecca J. Walter, found that targeted…
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COURAGEOUS CONVERSATIONS
From Dancing with the Stars to Real Estate: How Entertainment Skills Created a “Standout Brand”
“I started looking on the internet about garden gnomes and they're like mystical creatures that protect the home. And I thought, what a really nice notion for owners to feel like we're protected, we're looked after.”
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CASE STUDIES
How I Sold It: stellar renovation and social media marketing spark bidding war in Blackburn
Securing the best possible price for his vendors is a must-do for Luke Banitsiotis in every sale, but even he was pleasantly surprised about the outcome for 8 Langtree Court, Blackburn.
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Real Estate News
PropTech solution set to ease new money laundering compliance burden
Real estate agents will soon face mandatory anti-money laundering (AML) checks for both vendors and purchasers before properties can be advertised or sold, as part of new federal legislation.
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Elite Agent
How I Sold It: from plain to powerhouse
Chisholm & Gamon’s Torsten Kasper and Carolyn Clarke crafted a standout marketing campaign using digital strategies through Focus, attracting over 100 inspections and 140 auction attendees.
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Elite Agent
Changing perceptions, new strategies: how businesses can help property managers
Property Managers are no longer the young and inexperienced “poor cousins of sales” and neither are they overwhelmed, beleaguered or disempowered.
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COURAGEOUS CONVERSATIONS
Turning your name into a winning real estate brand: Michelle Champion
How did a near-miss in early strategy lead to Michelle Champion starting her own groundbreaking business?
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CASE STUDIES
How I Sold It: Digital marketing brings buyers to Coronis’ Caboolture listing
It’s not too long ago that buyers would hike to their local real estate agency on a weekend to look at the properties for sale in the window.
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CONTRIBUTORS
How I Sold It: renovations and digital marketing equal winning formula
When Candice Cattell listed the penthouse on Sydney's Northern Beaches she knew she had a gem on her hands - she just had to convince buyers of the same.
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COURAGEOUS CONVERSATIONS
Leading Out of Loss: Michael Nitschke’s Path to Reviving a Family Legacy
When Michael Nitschke took over the family business at just 30 years of age after the sudden passing of his parents he discovered a business deeply in debt with only six weeks of cash left.
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CONTRIBUTORS
How I sold it: from contract collapse to digital win
Julie Hodgson has had some tough sales in her real estate career, but perhaps none more so than 6 Blackbourn St, Granville.
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COURAGEOUS CONVERSATIONS
Stepping Up to the Plate: Michael Crossland on Turning Adversity into Opportunity
In today's real estate industry, professionals face numerous challenges - market fluctuations, client expectations, and economic pressures. To succeed, developing resilience, adapting to change, and maintaining a positive mindset is essential.
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COURAGEOUS CONVERSATIONS
Lisa Britcliffe: From real estate to self-discovery and back again
Surrogacy is a journey filled with hope and anticipation. So is starting a real estate agency, or any business, from the ground up
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COURAGEOUS CONVERSATIONS
Grant Jupe: 10 lessons from a Journey Through Surrogacy, Parenthood, and Entrepreneurship
Surrogacy is a journey filled with hope and anticipation. So is starting a real estate agency, or any business, from the ground up
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