Julianna Forsyth

Julianna Forsyth

Julianna Forsyth is Head of Client Services at Marsh Commerical UK and holds a proven record of designing, developing and rolling out quantifiable, visionary CX programmes.
  • Elite Agent

    Secrets of Success

    Harcourts is often recognised as an industry leader in property management. Harcourts International Head of Specialist Divisions, Julianna Forsyth heads up Property Management internationally and Leased Magazine spoke to her about the philosophy and the systems that underpin Harcourts’ success. Each office and Property Manager have their own annual business plan which is reviewed quarterly with their Operations Manager to ensure office and personal goals are achieved. …

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  • BEST PRACTICE

    Moments of Truth

    Does your business have a true customer culture or just a complaints department? Julianna Forsyth shares the embarrassing moment when her wardrobe malfunction became a customer service case study. We need to love complaints. The client who complains the most, and then you satisfy often, becomes the most loyal. It horrifies me when I visit some real estate offices and I hear property managers and salespeople treating their clients with thinly disguised contempt. …

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  • BEST PRACTICE

    Finding the Time

    Time management is a skill that all real estate agents and property managers need to master, but who has the time to do it? Julianna Forsyth shares some tips on ticking time management off your “to do” list. I am the type of person who writes lists and systematically crosses items off – to the extent that if I do something that wasn’t on the list I will write it on there just to the have the satisfaction of crossing it off! …

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