Julianna Forsyth

Julianna Forsyth is Head of Client Services at Marsh Commerical UK and holds a proven record of designing, developing and rolling out quantifiable, visionary CX programmes.

    Moments of Truth

    Does your business have a true customer culture or just a complaints department? Julianna Forsyth shares the embarrassing moment when her wardrobe malfunction became a customer service case study. We need to love complaints. The client who complains the most, and then you satisfy often, becomes the most loyal. It horrifies me when I visit some real estate offices and…

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