Author
Julianna Forsyth
Julianna Forsyth is Head of Client Services at Marsh Commerical UK and holds a proven record of designing, developing and rolling out quantifiable, visionary CX programmes.
Strategy & Best Practice
Moments of Truth
Does your business have a true customer culture or just a complaints department? Julianna Forsyth shares the embarrassing moment when her wardrobe malfunction became a customer service case study. We…