Author
Jaquie Scammell
Jaquie Scammell is a sought-after speaker, facilitator and coach working with some of the largest global workforces in retail, banking and hospitality.
Strategy & Best Practice
5 simple steps to master the essence of great service
Once upon a time, service was easy. There was less pressure and fewer expectations to meet in order to provide what we’d call ‘quality service’. Being responsive was simple and…