Author
Travis Wentriro
Travis Wentriro is Network Growth Manager at Laing+Simmons.
Opinion
Convenience in 2021: Agent checklist
COVID-19 did not re-define what constitutes ‘good’ service but it has amplified the importance for agents to fully engage with customers in real-time, anytime, anywhere. In 2021, failure to provide this choice means customers will simply disappear, says Laing+Simmons Head of Network Growth Travis Wentriro.
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