PM/ONE 2025
The wisdom of Fiona Blayney – 30 lessons from the woman who banned the word busy
She started on a Woolworths checkout, changing out of her school uniform on the bus, and has been in real estate since 1992 – agent, UK traveller, and for the past two decades the strategist Australia's property management businesses call when the numbers stop making sense. After mining the archives for other well-known real estate identities, Samantha McLean turned to the coach who has been writing for Elite Agent since the very beginning. What she found was a decade and a half of transcripts and columns from the founder of Real+ and PM/ONE — most of it aimed squarely at the part of the business that keeps the lights on. Here are just some of her best lessons.
The future of property management has a new mantra: impact is non-negotiable
When Annabelle Chauncy took the stage at PM/One, she didn’t talk about profits or property, she talked about…
AI in real estate: a co-pilot, not a replacement
Artificial intelligence is already changing how the real estate industry works — the question now, says Samantha McLean,…
What happens when you put people first? Tegan Ashman’s approach to leading property management at scale
For Tegan Ashman, mistakes aren’t something to fear, they’re how you learn. And if no one’s making any,…
Why PM’s need to think like pirates (and leaders need to be the lighthouse)
At PM/One, REAL+ coach Samantha Macri urged the industry to face disruption, conflict and change head-on, with strategy,…
‘It’s not rocket science’: How Tamara Weight’s PM team grew to 3,000 properties and zero turnover
Tamara Weight doesn’t do things halfway. From her Harcourts Kingsberry office in Townsville, she leads one of the…
Stop waiting: Casey Beros on health, clarity and what PM professionals really need
In an industry where burnout is often worn as a badge of honour and self-care is something scheduled…
The 90-Day Comeback: How a BDM turns “no” into new managements
At PM/ONE 2025, Hudson McHugh’s Rocco Colosi explained why “lost” pitches are really delayed wins – and the…
The Property Manager Who Fires Bad Clients and Helps Tenants Buy Homes
A conversation with Hayley Stevenson on AI innovation, strategic culling, and reimagining what property management can be
How Jas Stephens Rewired PM Roles to Build Trust and Beat Burnout
At PM/ONE, Sally Monro detailed how shifting to small, rotating teams helped Jas Stephens reduce burnout, retain talent…
From Zero to 12,000: The Agency’s Blueprint for Scaling Property Management
Why The Agency’s growth isn’t just about numbers — it’s about building the right systems and the right…
Conversation beats confrontation: Chris Hanley’s call to property managers
Property managers spend entire days drafting emails that don’t land. Chris Hanley says it’s costing deals - and…
Lisa Hyland: Why Talking Beats Tech in Property Management
PM/ONE speaker Lisa Hyland details the simple communication habit driving big growth at Ray White Canberra.
The Future of Property Management: Scale, Specialise, Succeed
Fiona Blayney's opening keynote at PM/ONE challenges 350 property managers to stop playing the wrong position and start…