Victoria’s rental sector has never been more focused on safety, compliance and minimum standards.
For property managers, rental providers and renters alike, the stakes – and the paperwork – have never been higher.
And the goalposts keep moving.
Since 25 November 2025, rental properties have had to meet minimum standards – spanning everything from electrical safety and heating to ventilation, locks and window coverings – before they can be advertised or offered for rent.
Since the 29th of March 2021, gas and electrical safety checks have required every two years and smoke alarm safety checks every year with rental providers obliged to engage qualified trades and keep records proving compliance.
From 1 March 2027, new minimum energy efficiency standards begin phasing in across heating, cooling, hot water, showerheads, insulation and draughtproofing.
For a property management team already juggling renters, rental providers and a full maintenance load, that’s a lot to track – and a lot that can go wrong.
This is where Fixer Group comes in.
Built on one simple philosophy
Fixer Group is a Melbourne-based property maintenance and compliance partner for property managers – handling everything from rental safety inspections, smoke alarms, gas and electrical checks to repairs, heating and cooling, plumbing and general trades.
Founded more than six years ago by Luke Terella and Michael Bailey, Fixer Group was built around the idea of making property maintenance and compliance easier, more accountable and more human.
“We might be growing quickly, but we never want a client to feel like a number,” says Luke Terella, Founder and Managing Director.
“We want them to feel like part of the Fixer Group family.”
“We treat every rental property like it’s Mum’s house.”
For Fixer Group, a rental property isn’t an industrial site or an empty asset on a spreadsheet. It’s someone’s home – where families live, where children grow up, and where people should feel safe, comfortable and respected.
Fixer Group builds every job around that philosophy.
Every job carries four brands
Fixer Group understands what’s at stake each time one of its tradespeople walks through a door.
Every visit represents not one brand, but four: Fixer Group’s, the property manager’s, the rental provider’s and the renter’s.
“Every interaction matters, because every tradesperson entering a property represents all four,” Chief Operations Manager Michael Bailey says.
“That responsibility is never taken lightly.”
It’s a mindset that has earned the trust of agencies of every size – from boutique offices through to large property management groups across Melbourne and its surrounds.
A partner across the whole compliance picture
But the real point of difference isn’t the scope of what Fixer Group does. It’s how it does it.
Technology, systems and process all matter, and the business invests in each of them.
What it won’t do is let them replace genuine relationships, clear communication and real accountability.
Clients know there’s an actual person on the other end of the phone – one who follows through.
“We walk our talk,” Customer Relationship Manager Dana Walton says.
Growing up without growing cold
Fixer Group is entering a new chapter, with the business growing alongside the changes to rental laws in Victoria.
Through all of it, the founders are determined that fast growth won’t cost them the personality, authenticity and care that made the business work in the first place.
That’s the Fixer Group difference – and it’s why property managers, rental providers and renters keep choosing them.
Now the team is inviting Victoria’s property management community to see it for themselves.
Come and meet the Fixer Group family. Experience the service, the culture and the difference.
Find out how Fixer Group can help your business.