EPMProductivity & Best Practice

5 steps to long-term business growth

If you want to build a better property management business – one that is successful in the future – you must plant some of the seeds today and be prepared to play the long game. Jo-Anne Oliveri has five simple strategies where consistency will grow the size and value of your business in the future.

1. SURROUND YOURSELF WITH THE RIGHT PEOPLE
Your path to a successful property management business can be much shorter if you surround yourself with the right people. This means having the right team, mentors and colleagues around you and your business. Build a team that shares your vision for the future, supports your business goals, aligns with your brand and is committed to helping your business be better.

Finding a mentor is another important part of keeping you and your business on track. Just like your team, you should find a mentor who aligns with your future goals and vision, and supports you in achieving them. It’s also a good idea to network with successful industry colleagues and others on the path to success. Learning from these colleagues and having this added support can help make your own business better.

2. CREATE RAVING FANS
Your clients are the lifeblood of your property management business, so it makes sense to invest in nurturing and maintaining relationships with them.

To build a better property management business, you must proactively ensure your clients are not simply satisfied with the service they receive from you and your team but are raving fans. To do this, put systems, processes and policies in place to ensure each client receives the best service experience every time. That way you will not just retain these clients; you will create raving fans who refer your agency to others, and continue to do so now and in the future.

3. USE VIDEO TO STAND OUT
There’s no denying that technology is changing the way we do business. One of the key advances is video and how it is now readily recordable and viewable on so many digital platforms. This presents a great opportunity to make your property management business better by improving the way you communicate with prospects and clients.

Start using video to get your message across and reach more people. For example, why not change your written e-newsletters, market update reports or rental listings to video format, or even live broadcasts? Video makes for engaging content and, when done well, can help your business stand out.

4. ANSWER YOUR CLIENTS’ QUESTIONS USING CONTENT
Your business cannot survive today, let alone thrive in the future, if it is not consistently producing helpful and relevant content. To build a better business by winning and retaining more clients, use content to answer prospects questions.

Your business cannot survive today, let alone thrive in the future, if it is not consistently producing helpful and relevant content.

To do this, list all the questions you and your team get asked most often. Next, plan content around these questions. For example, these could be articles, videos, podcasts, eBooks or social media posts. This evergreen content adds value to your prospects and clients, helps build relationships and boosts your business’ visibility in Google searches.

5. KNOW THAT SUCCESS MAY NOT COME TODAY, BUT IT WILL COME
When it comes to building a better property management business, the most important point to remember is that success may not come straight away, but it will come if you remain committed to your future goals and vision. Be a principal who establishes the foundations for success through proactive planning and long-term strategies. Set business goals for the next three to ten years, and ensure your team shares in this vision. This is how your property management business can become better so that it thrives now and well into the future.

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Jo-Anne Oliveri

Jo-Anne Oliveri, CIPS, TRC, Founder and Managing Director of property management business solutions company ireviloution intelligence. She is an international real estate identity who has trained over 500 agencies and thousands of agency owners and property managers worldwide. Visit ireviloution.com to find out more.

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