EPM: Cover Stories


  • Photo of Diamondz are forever

    Diamondz are forever

    It was 2008 when Jack Fontana experienced a critical epiphany in his career and personal life. He’d been in real estate since 1999, first in property management and then sales, but without listings on the books and with a baby on the way things were looking dire. “I was at a point where I had…

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  • Photo of The Little things: Ellayne Lim

    The Little things: Ellayne Lim

    Little Real Estate’s Ellayne Lim is a rare gem who has mastered the art of organisation, fairness and communication to a point where her Net Promoter Scores® for both owners and tenants are on par with some of the world’s most admired companies.Ellayne Lim has been in property management now for seven and a half…

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  • Photo of Never Give Up: Branka Stankovic

    Never Give Up: Branka Stankovic

    Branka Stankovic’s motto in life is simple: never give up. It’s a phrase many a person touts but few truly live by, yet Branka has the evidence and life experience to back it up. The then 21-year-old didn’t give up when civil unrest broke out in her home country of Bosnia and Herzegovina following the…

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  • Photo of True North: Michael Love

    True North: Michael Love

    It's been almost 75 years since Michael Love’s grandfather first opened the doors of Love Real Estate in service of Melbourne's 'North'. Now, as a third-generation agent and director of that company, Michael reflects on the valuable lessons his family’s experience offers him as he sets about “running his own race”. Story by Cassandra Charlesworth.

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  • Photo of Taking the Step Up: Anthea Economos

    Taking the Step Up: Anthea Economos

    Anthea Economos likes to stand on her own two feet. A vivacious and dedicated property manager at Ray White Rockdale, the driven daughter of principal Con has well and truly shed the ‘boss’s daughter’ label. That’s not to say the pair don’t gel like peas and carrots; it just means there’s the utmost respect and appreciation for…

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  • Photo of Brent Martens and Micheal Ramsay: Gold on the Coast

    Brent Martens and Micheal Ramsay: Gold on the Coast

    It's OK to have fun, even when you are tied up in the serious business of growing a rent roll. This is the one of the secrets to success for the Harcourts Coastal BDM duo, whose results speak for themselves. In the last 12 months they listed 511 properties, a number they hope to beat…

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  • Photo of Innovation Ahead: Hayley Mitchell

    Innovation Ahead: Hayley Mitchell

    No longer viewed as the poor cousin of residential sales, property management is set to truly step into the limelight this year with Hayley Mitchell among those leading the charge. With virtual reality property tours, property management-focused companies and a push to foster greater support and career progression in the industry gaining significant traction, it’s…

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  • Photo of Marcel Dybner – Mastering Leadership

    Marcel Dybner – Mastering Leadership

    Marcel Dybner is the Head of Property Management at Boutique Agency Besser & Co in St Kilda, Victoria. With the business in a rapid growth phase, he applied for Transform Masters to ‘take a step back’ and look at how he could grow the company by growing as a leader. Taking in all the lessons,…

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  • Photo of The Third Dimension: Cushla Symons & Justin Miller

    The Third Dimension: Cushla Symons & Justin Miller

    For Cushla Symons and her team, technology has enabled greater levels of operational efficiency, enhanced customer service and given a competitive edge over those who have not yet embraced it. The implementation of technology has been a deliberate course of action geared towards achieving these outcomes, combined with a healthy dose of restraint against implementing…

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  • Photo of Balancing People and Purpose: O’Brien Real Estate

    Balancing People and Purpose: O’Brien Real Estate

    It was Peter Drucker who said that ‘Culture eats strategy for breakfast’, yet the founders and co-directors of O’Brien Real Estate, Dean O’Brien and Darren Hutchins, find a way to balance people and purpose. Sarah Bell caught up with the leadership duo who demonstrate the potential that can be realised when culture and strategy have…

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  • Photo of Ashlea Merlo: Growth Leader

    Ashlea Merlo: Growth Leader

    Ashlea Merlo worked extensively across property management businesses in Australia, driving growth as trainer and consultant, before seizing the opportunity to apply her knowledge and talent as Head of Property Management in one of Australia’s most exciting growth businesses, Clarke & Humel in Manly, NSW. I'm a true believer in personal development and investing in yourself. I’m…

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  • Photo of Property Manager 2.0: Rachael Byrne, Jean Brown Properties

    Property Manager 2.0: Rachael Byrne, Jean Brown Properties

    RECENTLY AWARDED REIQ’S Property Manager of the Year, Rachael Byrne of Jean Brown Properties, at the northern end of Queensland’s Gold Coast, is convinced that a focus on tenant services is at the core of a new and better direction for property management. Sarah Bell caught up with Rachael to find out more about her…

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  • Photo of Regional Growth Master: Dave Skow Wagga Property Management

    Regional Growth Master: Dave Skow Wagga Property Management

    DAVE SKOW is the owner of Wagga Property Management in the NSW Riverina. Grabbing an opportunity to open a property management only business in the area, he has grown his rent roll from zero to just over 500 properties in under three years. Passionate about growth, this is his remarkable story. Firstly, Dave, tell us…

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  • Photo of Empowered Leadership: Megan Harris

    Empowered Leadership: Megan Harris

    Century 21 Wentworth's Megan Harris is a property professional who represents a generational shift in the real estate industry. Having started at the age of 19, Megan has purposefully developed into a shining star of the group as department manager of their Frankston office. In a change to the traditional franchise management structure, Megan acts…

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  • Photo of Accelerating Growth: Harcourts Adelaide Hills

    Accelerating Growth: Harcourts Adelaide Hills

    Fresh from winning The Amazing Race in Elite Agent's Transform PM Challenge, the team at Harcourts Adelaide Hills are implementing change and shaking things up across their three office network and the South Australian real estate market. Iolanthe Gabrie sat down with Director Trent Shorland, BDM Kerry Holding and Property Manager Rachel Torney to learn…

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  • Photo of Forward-thinking and driving change in the Top End: NOW Leasing NT

    Forward-thinking and driving change in the Top End: NOW Leasing NT

    Working at a drive shaft and hydraulic spare parts company in Hobart back in 1997, one half of the NOW Leasing NT team – Joely Sullivan – never imagined that a three-month job placement in the Top End would set the course for her future career in property management. Now with business partner Jo Griffiths…

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  • Photo of Striking the Right Balance

    Striking the Right Balance

    At the helm of Melbourne’s exclusive Luxe Property estate agency, Sabina Aldouby is about balancing efficiencies and relationships – values which are reflected in the thriving property management-centric business she directs. Iolanthe Gabrie sat down with Sabina to learn more about her 20-year career in the property management category, and why Luxe Property’s old-school end-to-end…

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  • Photo of The Measure of Success

    The Measure of Success

    Are you a numbers person? History shows us time and again that property professionals who are focused on the numbers are those who enjoy the greatest success. This rings true for Peter Hooymans, Ann Rogers, Georgina Mellick, Stephen Fitzsimon and Tim Ear, founders of multi-award winning agency Melbourne Real Estate. Story by Iolanthe Gabrie. CHARISMATIC…

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  • Photo of Accounting for Success

    Accounting for Success

    CAMERON GARRY ISN’T your run-of-the-mill PM business owner. As co-founder and director of Adelaide-based Affordable Property Management, the former chartered accountant travelled an interesting career path before successfully landing in property management. Story by Anthony O’Brien. AFTER GRADUATING WITH an accounting degree from the University of Adelaide in 2005, Garry worked for global Chartered Accounting…

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  • Photo of Making the Move

    Making the Move

    WHEN IT COMES TO property management, Suzie Hamilton-Flanagan has the experience to know what works. With a career spanning over 30-years starting in South Australia with top boutique agencies Toop & Toop and Harris Real Estate, she has recently made the move to Sydney to continue her journey with BresicWhitney. Suzie tells us what it’s…

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  • Photo of The Extra One Per Cent: Anthony Cardinale

    The Extra One Per Cent: Anthony Cardinale

    ANTHONY CARDINALE IS the Principal of Barry Plant Preston. Passionate about property management, he believes there are three aspects to creating both a successful business and property management portfolio: to improve it by just one per cent every day, include a personal touch and become an expert in communication. Story by Samantha McLean. STARTING OUT…

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  • Photo of Front Desk To Business Owner

    Front Desk To Business Owner

    WHEN LAURA LEVISOHN started in real estate as a receptionist she didn’t have a definite career plan. Now, with almost 20 years’ experience in all aspects of real estate and a business owner herself, Laura is self-motivated, positive and committed to her job and her clients. Having been nominated for (and won) several prestigious property…

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  • Photo of Hannah Gill: Beyond Business Development

    Hannah Gill: Beyond Business Development

    HANNAH GILL FROM Independent Property Management (IPM) in the ACT is no ordinary BDM. She is highly motivated, continually striving for excellence, career driven and winner of numerous industry awards, including the REIA Property Manager of the Year in 2014. Currently managing a team of 12 and a fortnightly marketing magazine while maintaining an enviable…

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  • Photo of Generation Y-es!

    Generation Y-es!

    Three young professionals. A growing rent roll. Loads of youth and enthusiasm. With a lively and interesting presence on social media that made us take notice, these ladies are all about having fun while building a serious business. Just over a year ago, aged 21, Jess Mazzocato, Director of RealEstate Precinct, started her own property…

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  • Photo of Close Collaboration

    Close Collaboration

    Getting the sales team and the property management team to work effectively together so they are referring business to each other is no easy task, but Brett Greensill, Principal of LJ Hooker New Farm, has pretty much managed to perfect it. Having started the business from scratch, he and his partner Andrew Clough now manage…

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  • Photo of The Offshoring Experience

    The Offshoring Experience

    While outsourcing in property management has been a buzzword on everyone’s lips for some time, Pamela Thomson from McGrath Neutral Bay has made it work for the incredibly busy group of McGrath offices on the Lower North Shore of NSW. We spoke to her in detail about her experiences incorporating offshoring into such a large…

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  • Photo of Dynamic Duo, Harcourts North Lakes

    Dynamic Duo, Harcourts North Lakes

    Having the largest Harcourts property management portfolio in Queensland and the second largest in Australia, the dynamic duo of Brett Mason and Paul Considine have set a incredibly high standard of achievement for property management in the Northlakes Area. OPENING IN November 2005, Harcourts North Lakes has grown from a partnership into a 22-staff agency.…

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  • Photo of Recipe for Success

    Recipe for Success

    It was a case of sweet victory for Tammy Hutchinson of LJ Hooker Port Macquarie, who recently won the PPM National Property Management Award for Excellence after years of persistence and continual improvement of the department. Sharing her award winning tips for success, Tammy says that she is proof that “If you want something you’ve…

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  • Photo of Outlook 2012

    Outlook 2012

    IBIS World and Macquarie Bank have both recently released updated research and benchmarking information on the Real Estate industry. Leased Magazine takes a look at the findings presented, including how economies of scale, productivity, technology, overseas investors, and commercial opportunities can impact the success of your property management business. Based on everything that has been…

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  • Photo of From Punch Cards to iPads

    From Punch Cards to iPads

    There’s no doubting the Australian real estate landscape has changed over the years. In fact, the industry today is estimated to have over 12,300 businesses spread across the country, contributing $8.9 billion annually to the domestic economy. Not so long ago it was a very different picture. Australian Bureau of Statistics data says that at…

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  • Photo of The Future of Property Management in Australia

    The Future of Property Management in Australia

    Unfortunately it has never carried a glamorous nor exciting feel to it in comparison to the hype and interest that the sales arena captures. With the increase in profile and appreciation of Property Management departments by principals, there has been a vast change in mindset about Property Management positions. Long-term we offer an opportunity for…

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  • Photo of Melanie Dennis: Australias Top Property Manager

    Melanie Dennis: Australias Top Property Manager

    It’s a long way to the top, but when you’re as passionate about your career and your industry as Melanie Dennis is, it’s a rewarding journey. With her own successful business, involvement in industry Institutes and a solid commitment to local and international community initiatives, it’s easy to see why Melanie has been a consistent…

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  • Photo of It’s All Relative

    It’s All Relative

    Our cover story highlights two successful, privately owned Australian businesses which are driven by family values, Rockend and Raine & Horne. Director of the Australian Centre for Family Business (ACFB), Professor Ken Moores has undertaken more than a decade of research to identify the family business advantages that lie at the heart of their superior performance.…

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