Realmark innovates with online chat for clients

WA property group Realmark has launched an innovative online chat service that allows the general public to interact with the agency’s expert agents 24 hours a day, seven days a week.

Because Realmark’s online chat service is staffed around the clock, anyone with a property query is able to receive immediate and instant advice.

Realmark Director John Percudani said the service had proved popular since its introduction.

“The response so far has been really positive and it’s certainly something that we believe is a valuable tool for both the public and for our agents,” Mr Percudani said.

“The enquires we’re getting are about a wide range of things, from people seeking additional information about our listed properties, registering their interest to buy or sell or just seeking general advice or guidance.

“Most people aren’t industry experts so there’s a genuine need for honest professional advice that they can rely on. This service gives them convenient access to that advice by directing their inquiry to an appropriate Realmark property management or agency representative who is then able to further assist instantly via email or a phone call.”

Mr Percudani said the service was developed in to provide people with access to information at a time suited to their lifestyle.

“In today’s world clients are increasingly interacting with agents via the internet,” Mr Percudani said.

“This is great because it’s convenient, but it doesn’t always mean people are receiving an instant response. Most people are also working during the day and therefore they’re turning their attention to property and property-related questions at night and over the weekends.”

To see Realmark’s online chat service visit www.realmark.com.au.

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