Ask the coach: How to manage landlord and tenant expectations more effectively
EPM
June 12, 2019
Ask the coach: How to manage landlord and tenant expectations more effectively
Q. I’m receiving an increase in complaints about communication. How can I help my team manage landlord and tenant expectations…
What to do if a tenant dies: Sharon Fox Slater
EPM
June 12, 2019
What to do if a tenant dies: Sharon Fox Slater
It’s a situation no agent wants to think about, but the death of a tenant is something many do face.…
Trust in your team
EPM
May 30, 2019
Trust in your team
For most people the trouble with delegating begins with relinquishing control. It requires you to transfer some of your workload…
Is there a quick fix?
EPM
May 20, 2019
Is there a quick fix?
It’s a delightful concept, the idea of the ‘quick fix’. Yet when it comes to property management life is rarely…
Seeking the truth
EPM
May 19, 2019
Seeking the truth
From the moment we are born we strive to communicate. Babies cry to let their parents know they are hungry,…
Be the leader you were meant to be
EPM
May 14, 2019
Be the leader you were meant to be
The process of becoming the leader you were meant to be starts with inspiring your co-workers. Every morning you should…
It’s time to change
EPM
May 13, 2019
It’s time to change
The 2018 Voice of Australian Property Management Report revealed the best property management businesses are well led, have great career…
Corey Rotunno-Grant: Customers come first
EPM
May 8, 2019
Corey Rotunno-Grant: Customers come first
What was your first job, and what did it teach you? McDonald’s Bondi Junction where I learnt that customers always…
5 ways to be a better leader
EPM
May 8, 2019
5 ways to be a better leader
When it comes to leaders I’ve seen the good, the bad and the downright ugly. In every instance, the leader’s…
Smoke alarms: What you need to know
Brand Editorial
May 7, 2019
Smoke alarms: What you need to know
A smoke alarm provides the best opportunity to detect fire, protect investments and save lives. Regular smoke alarm maintenance is…
Having a ball: 60 years of life, love and real estate
EPM
May 6, 2019
Having a ball: 60 years of life, love and real estate
Luton grew up on a cattle and sheep farm near Adaminaby in New South Wales, where he learned the true…
Good tenants: The key to landlord satisfaction
EPM
May 6, 2019
Good tenants: The key to landlord satisfaction
With one in three Australians now renting, creating a great experience for tenants is more important than ever. Renting is…
Tara Bradbury: Back in the game
EPM
May 2, 2019
Tara Bradbury: Back in the game
I’ve got some news. It may the industry’s worst kept secret, but I can finally, officially, say I’m heading back…
The real cost of discounting: Nick Brown
EPM
April 30, 2019
The real cost of discounting: Nick Brown
Recently I put forward a proposal to an owner who was looking at changing managing agents, only to find out…
ATO to double the number of audits for rental deductions
EPM
April 17, 2019
ATO to double the number of audits for rental deductions
Rental property owners are being urged to make sure their claims are correct, as the Australian Taxation Office (ATO) announces…
