EPM
February 16, 2021
Michelle Williams: At Home with Property Management
It has been an incredibly busy few years for @home Property Management Solutions. They have built an outstanding reputation for service excellence and have won many awards. …
EPM: Feature Interview
February 16, 2021
Kelley Seaton: Delivering outstanding service
Kelley Seaton is the Director of the Leasing Network, a boutique property management service on the Central Coast of NSW. Having worked in the industry for over 25 years, …
Elite Agent
February 9, 2021
How to build empathy with your clients and your team in 2021
Just because humans know how to talk doesn’t mean they know how to connect, an expert in resilience and human connection says. …
Feature Interviews
February 5, 2021
Amy Bennett: Collaboration and communication
Amy Bennett loves to make connections. It doesn’t matter whether it’s finding the perfect tenant for an investor client or introducing a potential vendor to a selling agent, …
EPM
February 1, 2021
The opposing challenges of differentiation and automation: Brock Fisher
When your business looks the same from the outside as your competitors, you are failing to establish a unique value proposition and a point of difference. …
EPM: Case Studies
December 3, 2020
Eleni Roumanous: Reversal of fortunes
An industry veteran with 25 years in the property management sector, Eleni Roumanous is as passionate about growing her rent roll and her PM team today as she was on her first day in the job. …
Brand Editorial
August 19, 2020
Renovating and insurance cover
With COVID-19 resulting in higher rental vacancies in some states and the announcement of the HomeBuilder program, landlords may be thinking about renovating their investment property. …
Brand Editorial
July 28, 2020
Off the leash and on the lease – the pros and cons of pets in rentals
We have always been a nation that loves its furry friends. There are more than 29 million pets in Australia and we have one of the highest pet ownership rates in the world with around 61 per cent of households having a fur baby, …
Elite Agent
July 23, 2020
Turn today’s problems into tomorrow’s road map
Knowing your business’ strong points and weaknesses can determine your long term success. I speak with a large number of business owners and heads of property management on a regular basis, …
Elite Agent
July 14, 2020
Consistent communication
Customer service across property management has come a long way in terms of available technology, but people still want service from humans. …
Elite Agent
July 9, 2020
Creativity, innovation and relationship building: where is property management heading?
There’s no doubt that property managers have had to adapt in response to the rapidly-evolving COVID-19 situation. As far as Hannah Gill is concerned though, …
Brand Editorial
July 5, 2020
Daily grind or creative mind?
Technology may be getting more sophisticated every day, and slowly cannibalising manual tasks and administration, but data shows it’s not a future of robot overlords we face, …
Elite Agent
July 2, 2020
Talisha Buttsworth: Clean workspace, clear mind
Years in the industry? Going on eight years. I started on reception straight out of high school at 17, and I am now a Property Manager at Island Sands Asset Management. …
Elite Agent
June 24, 2020
How to show true value as a property manager
Property managers need to do more than just return phone calls on time to show true value and secure more managements, …
Elite Agent TV
April 23, 2020
Property and Pandemics: What to expect next?
Key points covered in this webinar: Leading the way – Property always leads a recovery. Historical evidence of past crises – the GFC and the recession – showed house prices grew in value, …
