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CONTRIBUTORS
Ask Jo: What steps can our PM agency put in place to maximise personal safety?
As a property management business owner, you cannot simply assume that your team are safe while they are working.
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OPINION
Jo-Anne Oliveri: Solving the rental crisis
Australia is currently facing an unprecedented rental crisis. So, how do we solve it?
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EPM: BD & Growth
Ask Jo: My best property manager wants to leave – what do I do?
It is becoming increasingly difficult for companies to find and retain employees, especially since the pandemic lockdowns.
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Elite Agent
Making inspections better than routine
You probably have a great inspection program, but the big question is whether you're using yours with a manual-first approach or a technology-first approach?
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Elite Agent
7 steps to design your ideal business
Business ‘by design’ means planning every tangible and intangible area of your property management business so all elements are working towards realising your vision and achieving long-term success. Jo-Anne Oliveri explains.
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OPINION
Why Walt Disney is my inspiration: Jo-Anne Oliveri
Jo-Anne Oliveri says Walt Disney provided sound inspiration for her property management career.
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EPM: Productivity
Reboot for results
With the new year fast approaching, now is the perfect time to reboot your property management business. Here’s how you can reconnect, review, redevelop, redefine and readjust your business’s vision, targets and goals so that you can achieve even better results in 2020. RECONNECT WITH YOUR ‘WHY’ Reconnecting with your ‘why’ allows you to reignite…
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EPM: BD & Growth
Jo-Anne Oliveri: Win the cost war
When it comes to your property management business, there are good costs and bad costs. Good costs provide a return on investment (ROI), while bad costs negatively impact your profitability. Here are some of the most common costs and why they are good or bad expenses. GOOD COSTS TRAINING Training is a good cost and a good investment. Effective training…
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Elite Agent
Know your numbers
It can be hard knowing which financial figures you should measure, monitor and manage in your property management business. As the business owner, you have a responsibility to know your agency’s numbers so you can keep everything on track. Here are five financial figures you should know in your property management business: 1. AVERAGE WEEKLY OR MONTHLY RENT You should…
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EPM: Productivity
Investing in you: Jo-Ann Oliveri
Personal investment is a committed act to a four-step cycle of goal setting, training selection, training attendance and training implementation. Follow these four steps to make the personal investment a helpful habit in 2019: 1. GOAL SETTING The first step in the personal investment cycle is to list your goals, preferably towards the start of the year. Consider your role…
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EPM: Leadership
Six ways to structure your work day for success
With so many tasks to oversee, team members to supervise and clients to communicate with – not to mention finding the time to market your business – it can sometimes feel like you’re running on empty as a property management principal.
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EPM: Leadership
What strategies you need to transition into a leadership role
Many property management business owners want to transition from managing operational tasks to managing their overall business, but don’t know how. They are worried that if they no longer deal directly with clients, the same level of service and results will not be maintained. If this sounds like you, here’s how you can successfully transition to a leadership role in…
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EPM
What’s the next step for your career?
From a humble property manager in suburban Perth over 20 years ago to an awarded industry influencer and thought leader working with international real estate companies, I am truly grateful for where my career has taken me. By continually planning, risking, investing, discovering and believing in yourself, you too can achieve this same success. To take your property management career…
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BEST PRACTICE
5 steps to long-term business growth
If you want to build a better property management business – one that is successful in the future – you must plant some of the seeds today and be prepared to play the long game. Jo-Anne Oliveri has five simple strategies where consistency will grow the size and value of your business in the future. 1. SURROUND YOURSELF WITH THE…
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EPM: Leadership
6 ways to monitor the vital signs of your business
To keep your property management business healthy, here are the top vital signs you need to monitor. Vital Sign 1: Arrears Pulse Leaders keep a finger on the pulse of their property management business’ arrears. Their goal is to keep arrears at zero per cent by managing high-risk tenants. Pulse Leaders know that if their business has tenants with ongoing…
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EPM: Leadership
Jo-Anne Oliveri: Pinnacle learning destination
Empowered by ireviloution and businessDEPOT, the Property Management Leadership Summit is for property management leaders who are serious about leadership and business success. Over 100 principals, heads of PM departments and BDMs from across Australia attended the two-day Summit on the Gold Coast earlier this year and were inspired to step up, lead their team and profitably grow their business. Twenty…
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EPM: Leadership
Jo-Anne Oliveri: 5 Trends to Look for in Property Management
Recently returned from the United States, Jo-Anne Oliveri shares trends and tools from the latest NAR REALTORS® Conference and Expo. If you want to get to the top in your property management business, you must be prepared for the climb. Thanks to modern technology, however, the climb isn’t as arduous as it used to be. 1. BLUETOOTH KEYS Traditional keys are…
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EPM: Video
Top 5 Takeaways from ALPPPS 2017
1 PINNACLE OF SUCCESS To reach the pinnacle of success, you must be prepared for the climb. Start by getting a ‘prognosis’ done on your property management business to assess its current state and determine how you can improve its overall health. Next, you must map your course – identify where you want your business to go in the next…
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EPM
7 Ways to Raise the Bar In 2017
WHEN IT COMES TO AIMING high in your property management business, dare to be different and think big. Here are seven ways you can raise the bar this year. 1 DARE TO BE UNTRADITIONAL Raising the bar in 2017 starts with daring to be ‘untraditional’. As you know, clients engage property management agencies to gain better returns and increased capital…
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EPM
Which Structure Is Right for You?
TASK, PORTFOLIO, PODZTM, HUBZTM AND HYBRID; these are all structures used in property management businesses right across Australia. Which one is right for you? Jo-Anne Oliveri explains how to select the best structure for your agency while avoiding any pitfalls. No matter what size your property management agency, an effective business structure is essential. Here are five structures often used…
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EPM
5 Emerging Technologies To Help You Stand Out
Although they may remind you of the pipedream fantasies showcased in the old TV show ‘Beyond 2000’, coach Jo-Anne Oliveri has identified five trending technologies that may help you get ahead of the game. If you want to be the agency of choice and stand out from your competitors, it’s up to you to be an early adopter. Here are…
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EPM
Relationships Not Transactions
JO-ANNE OLIVERI RECENTLY spent four intensive days at the USA’s annual National Association of Realtors (NAR) Conference and Expo. Here are her top four takeaways to help you raise the bar in your property management business or career this year. DURING MY four days at NAR, I attended many of the 100 educational sessions, discovered the latest products and services…
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EPM
5 Steps To Designing An Effective Ideal Week
TIME MANAGEMENT USING ‘THE IDEAL WEEK’ as a concept may seem simple enough. However, the fact remains many principals and their property management teams are still struggling with being as productive as possible with their available working hours. Luckily, help is at hand with Jo-Anne Oliveri’s top five tips on organising your week for success. IN ORDER TO DESIGN truly…
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EPM
Five Tactics to Achieve and Maintain Zero Per Cent Arrears
Want to achieve and maintain zero per cent arrears in your property management agency? Here are five proactive and practical tactics from Jo-Anne Oliveri. ARREARS POLICY Implementing an effective arrears policy can help you achieve and maintain zero per cent arrears. In order to be effective, your policy should be should be clear, time-lined and well communicated so all parties…
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EPM
8 Property Management Takeaways from ALPPPS
Well, that’s wrap! After two massive days earlier this year at the Annual Principals and Property Professionals Summit (ALPPPS), event organiser Jo Oliveri provides the top eight business, technology and leadership takeaways to help your property management business achieve game-changing success. COACH YOUR TEAM When it comes to leading your team, act like a sports coach. This differs from simply…
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EPM
5 KPIs to Keep Your Property Management Business on Track
Key Performance Indicators or KPIs are business metrics used to measure, monitor and manage your property management team and business. They show you how effectively targets, objectives and goals are being met and whether or not your property management business is on track to success. Jo-Anne Oliveri discusses which KPIs should you be setting, and why. SETTING KPIS is critical…
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EPM
Five Ways to be A Gamechanger in 2015
New year, new start! Jo Oliveri offers some practical suggestions to raise the bar in the next 12 months. IF YOU WANT TO be a game changer in 2015, you are going to need to start it with a purpose. These five simple strategies in the areas of operations, technology, leadership, marketing and customer service can help you stand out…
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EPM
13 Proven Strategies to Help You Retain Your Team
Jo-Anne Oliveri ireviloution intelligence demonstrates how to find and keep the staff you need to grow your business. RETENTION IS how you can unlock a sustainable income stream in your property management business. To achieve retention you must first build a loyal, skilled team; then, using that team, build a loyal client base. What follows are 13 proven strategies that…
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EPM
13 Proven Strategies To Help You Retain Your Clients
Client retention is one of the best ways to unlock a sustainable income stream in your property management business. What follows are 13 proven strategies from Jo Oliveri that will help you retain your clients and take you closer to the ultimate end goal: financial freedom. CLIENT INDUCTION: CONSISTENT AND ONGOING Just like you induct new members of your team,…
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EPM
Plan, Monitor, Succeed!
Just like you need a check up every year to stay in tip-top shape, so does your property management business, says Jo-Anne Oliveri. Ongoing monitoring and evaluation of your property management business is key to ensuring it does not just survive, but succeeds. Understanding your internal and external environment allows you to understand your current situation and better predict your…
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EPM
Is the Rent Roll Worth the Investment?
Jo Oliveri from ireviloution intelligence says if you are thinking of acquiring a rent roll as part of your growth strategy, you need to perform both operational and financial due diligence prior to purchase. Did you know many principals do not conduct proper due diligence and so, in many instances, fail to understand the real risk and real value of…
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EPM
What is ‘Business by Design?’
‘Business by design’ and ‘Business by default’ are two very different things says Jo Oliveri of ireviloution intelligence. It is time to put yourself in control of making your business happen rather than just letting it happen. We all know the old adage, ‘If you fail to plan then you plan to fail’. I call this, ‘business by default’. So…
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